Client Services Representative I

apog; Walker (MI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with employer match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Wellness Program

Career Training

Job summary

apog is seeking a Client Services Representative I to act as the primary contact for clients and prepare orders for manufacturing. You will process orders, verify pricing, and coordinate with shipping to ensure on-time delivery.

Ideal candidates have a high school diploma and at least 1 year of customer service experience, with proficiency in order entry and Microsoft Office. Some travel may be required.

Qualifications

• Education: High School Diploma required.
• Associates Degree or equivalent work experience preferred.
• Minimum of 1 year of customer service experience preferred.
• Proficient with order entry processes and software preferred.
• Strong time management, organization, and planning skills.

Responsibilities

• Process incoming orders via phone, email, or other channels ensuring completeness and accuracy.
• Check product availability and confirm orders can be filled promptly.
• Input client orders with product details, quantities, and client information into the database.
• Verify pricing and apply promotions or discounts to orders.
• Collaborate with shipping/logistics to ensure orders are shipped on time and track status for clients.

Skills

Time management

Organization

Planning

Verbal communication

Written communication

Problem-solving

Troubleshooting

Decision-making

Customer service

Attendance

Flexibility

Education

High School Diploma

Associates Degree or equivalent experience

Tools

Microsoft Office

Order entry software

Job description

Position Summary

The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.

Key Responsibilities

• Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.
• Checking product availability and ensuring orders can be filled promptly.
• Accurately inputting client orders, including product details, quantities, and client information, into the company's database.
• Verifying pricing and applying any applicable promotions or discounts to orders.

Logistics

• Working with shipping and logistics teams to ensure orders are shipped accurately and on time.
• Tracking the status of orders and providing updates to clients.

Customer Service

• Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service.
• Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.

Reporting

• Maintaining detailed and organized records of all orders and related transactions.
• Assisting with generating reports.
• Identifying and resolving issues that may arise during the order processing cycle.

Cross-Functional Integration

Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.

Quality

• Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.
• Processes replacement orders as necessary.

Experience & Skills

• Education: High School Diploma, required
• Associates Degree or equivalent work experience, preferred
• Experience: Minimum of 1 year of customer service experience, preferred
• Proficient with order entry processes and software, preferred
• Required Skills: Time management, organization, and planning.
• Strong verbal and written communication skills.
• Problem-solving, troubleshooting, and decision-making.
• Experience with Microsoft Office.
• Regular/dependable attendance.
• Flexibility of work hours, including overtime.

Work Environment/Travel Requirements

Occasional travel related to other sites /corporate.

Extended periods of office work on a computer and in team meetings.

Physical Requirements

Ability to work in an office environment, with occasional trips to manufacturing.

Lift up to 10 lbs.

This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Our Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.