Order Orchestration Specialist

Kent Place School; Florida; On-site; USD 23,000 - 32,000; Full time

Job summary

Kent Place School in Town of Florida, NY is seeking an Account Controller to coordinate and optimize the full order cycle across sales, logistics, and customer service, ensuring on-time delivery and accurate order status.

The role requires 1–2 years experience in order/inventory management, proficiency with OMS/CRM/ERP, and strong Excel skills; bilingual English-Spanish is preferred.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or related fields.
• 1–2 years of experience in sales, operations, or customer service.
• Experience with order and inventory management platforms (OMS/CRM/ERP).
• Data analysis skills.
• Advanced Microsoft Excel proficiency.
• Bilingual English-Spanish.

Responsibilities

• Plan inventory replenishment in coordination with the involved departments based on received orders.
• Consolidate, review, and verify incoming orders while coordinating proper execution with all involved teams to ensure complete and on-time deliveries to customers.
• Execute activities related to the creation of new customers and products within the corresponding platforms and systems.
• Collaborate with inventory, logistics, and production departments to ensure product availability and delivery timelines.
• Address customer inquiries and resolve issues related to orders, including delays or changes, with timely updates.
• Prepare and analyze regular reports regarding order status, inventory performance, and other metrics.
• Ensure compliance with internal procedures and company policies throughout order management.
• Identify opportunities to improve order management processes and propose solutions.

Skills

Data analysis

Excel proficiency

Bilingual English-Spanish

Education

Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or related fields

Tools

OMS

CRM

ERP

Job description

Position Summary

The Account Controller is responsible for coordinating and optimizing the full order cycle within the supply chain, ensuring a smooth transition from order receipt to final customer delivery. This role focuses on maximizing customer satisfaction while maintaining operational efficiency.

Position Summary

The Account Controller is responsible for coordinating and optimizing the full order cycle within the supply chain, ensuring a smooth transition from order receipt to final customer delivery. This role focuses on maximizing customer satisfaction while maintaining operational efficiency.

Responsibilities

Planning

• Plan inventory replenishment in coordination with the involved departments based on received orders.
  
  

Coordination & Execution

• Consolidate, review, and verify incoming orders while coordinating proper execution with all involved teams to ensure complete and on-time deliveries to customers.
• Execute activities related to the creation of new customers and products within the corresponding platforms and systems.
• Collaborate with inventory, logistics, and production departments to ensure product availability and compliance with delivery timelines.
• Address customer inquiries and resolve issues related to orders, including delays, errors, or changes, providing accurate and timely updates.
• Prepare and analyze regular reports regarding order status, inventory performance, and other relevant operational metrics.
• Ensure compliance with internal procedures and company policies throughout all stages of order management.
• Identify opportunities to improve order management processes and propose solutions to increase operational efficiency and effectiveness.
  
  

Assurance (Position KPIs)

• Ensure compliance with the key performance indicators (KPIs) established for the role.
  
  

Qualifications

• Bachelor's degree in Business Administration, Logistics, Industrial Engineering, or related fields.
• Minimum of 1-2 years of experience in similar roles within sales, operations, or customer service environments.
• Experience with order/inventory management platforms (OMS, CRM, ERP).
• Data analysis skills.
• Advanced Microsoft Excel proficiency.
• Bilingual English-Spanish.
  
  

Salary: $20 per hour