Order Management Specialist - SAP/EDI (Onsite)

Harvey Nash; Plano (TX); On-site; USD 55,000 - 58,000; Full time

Job summary

HarveyNash in Plano, TX, is seeking an Order Management Specialist to ensure orders are received and submitted in NERP via EDI, SPACE, or manual methods, in line with client policies. 3–5 years of order management experience and proficiency in SAP and EDI are required.

You will manage account portfolios, track delivery dates, verify prices, process returns, maintain data integrity, and collaborate with sales, logistics, and customer service to fulfill orders promptly.

Qualifications

• Bachelor's degree in a related business field.
• 3-5 years of experience in order management or a related field.
• Proficiency in SAP and EDI for order processing.
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Problem-solving and critical thinking abilities.
• Ability to multitask efficiently and work under pressure.
• Self-motivated and capable of working independently.
• Knowledge of builder systems, such as Supply Pro and KOVA.

Responsibilities

• Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to Client's policies and agreements.
• Manage account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
• Update and maintain customer and order data, ensuring data integrity and accuracy.
• Review and validation price adjustment chargeback claims with finance and Sales.
• Point of contact to help identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
• Assist the team on various projects as needed.

Skills

Written and verbal communication

Problem solving

Multitasking

Independence

Self-motivated

Work under pressure

Education

Bachelor's degree in business

Tools

SAP

EDI

Microsoft Office Suite

Job description

HarveyNash in Plano, TX, is seeking an Order Management Specialist to ensure orders are received and submitted in NERP via EDI, SPACE, or manual methods, in line with client policies. 3–5 years of order management experience and proficiency in SAP and EDI are required.

You will manage account portfolios, track delivery dates, verify prices, process returns, maintain data integrity, and collaborate with sales, logistics, and customer service to fulfill orders promptly.