Order Management Specialist - Remote in certain United States

Avantive Solutions; Tulsa (OK); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

Pet Insurance

401K with company match

Paid time off

Remote work options

Job summary

Avantive Solutions is seeking a customer service professional to ensure our customers' service needs are met, coordinating order management and collaborating across departments to streamline business processes.

You will work with SAP for order-to-cash activities, manage accounts, and resolve minor billing issues while building strong client relationships. Remote work options exist for eligible US states.

Qualifications

• Bachelor's degree preferred but not required; equivalent professional experience will be considered.
• Minimum 3 years of related customer service experience in a professional setting.
• Strong attention to detail and accuracy is essential.
• Excellent verbal and written communication skills are required.
• Proficiency with basic PC skills and Microsoft Office 365; SAP experience is a plus.

Responsibilities

• Provide customer support and order management while efficiently using SAP.
• Manage accounts and build sustainable relationships; identify cross-selling opportunities.
• Coordinate financial and inventory processes, resolve minor billing issues, and apply adjustments per policy.
• Serve as a liaison between end customers and internal business units.
• Meet customer service targets while upholding a high-performing, accountable culture.
• Possible remote work eligibility for residents of certain US states.

Skills

Customer service

SAP O2C

Office 365

Communication

Detail oriented

Account management

Education

Bachelor's degree preferred

Tools

SAP

Outlook

Excel

Job description

The Opportunity:

In this role, you will be responsible for ensuring our customers' service needs are fully met, coordinating order management activities, and engaging across various departments to manage business processes.

You will work collaboratively with key internal teams to deliver holistic, efficient, and respectful customer service. If you have a genuine desire to help others and thrive in a collaborative environment, we want to hear from you!

What You'll Do:

• Customer support and order management while efficiently using SAP
• Account Management while building sustainable relationships and identifying cross-selling opportunities
• Financial and Inventory Coordination which includes resolving minor billing issues, and dispersing adjustments per company policy
• Be a vital liaison between end customers and internal business units.
• Deliver against key customer service targets while embodying a high-performing, focused, accountable and engaged culture
• Work from home if you live in certain US states (see below)

Why You'll Love Working Here:

We're committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You'll enjoy:

• Pay is $19 to 21.00 an hour, DOE
• Monday-Friday shift
• Fast-paced computer and phone-based work
• Paid time off.
• Medical Insurance benefits, including no-cost virtual doctor visits.
• Dental, Vision, Paid Life Insurance, and Pet Insurance.
• 401K with company match.
• Thorough training to set you up for success in your role.

What You’ll Bring:

• Bachelor's degree is preferred but not required; equivalent professional experience will be considered.
• Minimum 3 years of related customer service in a professional customer service capacity
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to organize, prioritize, and manage work independently
• Proficiency with basic PC skills, Outlook, Word, Excel, Adobe PDF, etc.
• Experience with Office 365 and SAP, especially with the SAP Order to Cash (O2C) components
• Demonstrated strong business judgment, decision-making ability and ability to anticipate client needs.

Must live in one of the following US states:

Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Missouri, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia, Wisconsin. NO EXCEPTIONS.

The Team

Avantive Solutions is a fast-growing global business providing contact center and business process outsourcing (BPO) solutions. We are the frontline for some of the most recognized companies in animal health care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities through our non-profit initiatives!

We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.