Call Center Customer Support Rep – Remote | Tulsa OK | Full-Time

Avantive Solutions; Tulsa, Northern (OK, KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance (optional)

401(k) with company match

Career growth

Casual dress during on-site training

Work from home after training

Job summary

Avantive Solutions is hiring a Call Center Customer Support Rep—Remote, with on-site training in Tulsa, OK. The role offers a stable full-time schedule and the potential to work from home after completing training.

Respond to inbound pet-owner inquiries, provide calm, compassionate guidance, and help reunite families with their lost pets while maintaining reliability for our 24/7 operation.

Qualifications

• Previous call center experience is required.
• High school diploma or GED.
• Must be at least 18 years old.
• Ability to attend on-site training in Tulsa.
• If working from home, a quiet work area.
• Ability to pass a drug screen and background check.

Responsibilities

• Answer inbound calls from pet owners looking for help with a missing pet.
• Calm and reassure callers who may be stressed or emotional.
• Collect accurate information and follow clear call steps.
• Guide pet owners through the process to help reunite them with their pet.
• Provide a positive and compassionate experience on every call.
• Handle a steady volume of inbound calls (volume may increase during busy times).
• Work a set schedule (day and evening shifts available).
• Be part of a team that values teamwork, performance, and growth.

Skills

Call center experience

Education

High School or GED

Job description

Call Center Customer Support Rep – Remote | Tulsa OK | Full-Time

Job Category: Agent Inbound

Requisition Number: CALLC001214

• Full-Time
• Remote

Description

The Opportunity

Must live in or near Tulsa, OK. Training is on-site in Tulsa for at least three weeks. After training, and meeting attendance and performance goals, work from home is an option.

Inbound call center Customer Support role with a purpose. In this role, you will help pet owners by taking inbound calls and helping reunite lost pets with their families.

This is a great role for someone who:

• Enjoys helping people and pets
• Can stay calm under pressure
• Wants long-term stability with growth opportunities
• Is excited about the chance to work from home after training

We operate 24/7, 365 days a year, so reliability and schedule commitment are important.

What You’ll Do

• Answer inbound calls from pet owners looking for help with a missing pet
• Calm and reassure callers who may be stressed or emotional
• Collect accurate information and follow clear call steps
• Guide pet owners through the process to help reunite them with their pet
• Provide a positive and compassionate experience on every call
• Handle a steady volume of inbound calls (volume may increase during busy times)
• Work a set schedule (day and evening shifts available)
• Be part of a team that values teamwork, performance, and growth

Next class starts: October 21st, 2026

Why You’ll Love Working Here

We are committed to building a workplace where employees feel supported and valued.

• $14.50 per hour starting pay
• Paid time off and paid holidays
• Medical insurance, including no-cost virtual doctor visits
• Dental and vision insurance
• Paid life insurance
• Optional pet insurance
• 401(k) with company match
• Career growth opportunities – we love to promote from within!
• Casual dress during on-site training
• Opportunity to work from home after training

What You’ll Bring

• Previous call center experience is required
• High school diploma or GED
• Must be at least 18 years old
• Ability to attend on-site training in Tulsa
• If working from home, a quiet work area (This role is not a substitute for childcare, elder care, or other jobs.)
• Ability to pass a drug screen and background check upon hire

The Team

Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we’re the frontline for some of the most recognized companies in pet care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities!

We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer

Education

Required

High School or better.

Experience

Required

1 year:

Call center - minimum 6 months

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.