Order Management Specialist

Baerlocher USA LLC

Cincinnati (OH)

On-site

USD 50,000 - 60,000

Full time

30 hours ago

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Benefits offered by this job

Annual bonus

Paid vacation

14 paid holidays

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

401(k) with company matching

Job summary

Baerlocher USA LLC is seeking an Order Management Specialist in Cincinnati, OH. The role focuses on delivering reliable customer experiences by managing orders, coordinating with Sales, Supply Chain, and Operations, and maintaining precise records to support on-time deliveries.

Ideal candidates are highly organized, detail-oriented, and proactive in identifying issues. A fast-paced environment values teamwork and continuous improvement, with an opportunity for an annual bonus and comprehensive

Qualifications

High School Diploma with 2+ years of relevant professional experience.
Strong organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills.
Ability to prioritize tasks and work effectively in a fast-paced environment.
Positive, collaborative, and customer-focused mindset.

Responsibilities

Serve as a primary point of contact for customer inquiries and order support.
Manage customer orders in SAP with a high level of accuracy.
Monitor order status, inventory availability, and delivery timelines.
Proactively identify risks that may impact on-time delivery.
Communicate updates, changes, and solutions clearly to customers and internal teams.
Maintain accurate documentation and order records.

Skills

CRM systems

Order management

Customer service

Logistics coordination

Education

High School Diploma

Tools

SAP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Order Management Specialist

Full Time Regular Cincinnati, OH, Cincinnati, OH, US

Salary Range: $50,000.00 To $60,000.00 Annually

Order Management Specialist

At Baerlocher USA , we believe exceptional customer experiences start with exceptional people. We are looking for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in keeping operations running smoothly behind the scenes.

If you are someone who values teamwork, ownership, continuous improvement, and building strong relationships, this could be the right opportunity for you.

About Baerlocher

Baerlocher is one of the world’s leading additive suppliers with more than 200 years of company history. We are recognized globally for our innovative additives used in PVC and specialty applications including window profiles, pipes, cables, flooring, films, and more.

Our culture is grounded in our core values:

Drive – We move forward with purpose and accountability.
Humility – We listen, learn, and support one another.
Continuous Improvement – We seek better ways to serve customers and improve processes.
We Mentality – Success happens through collaboration.
Ownership – We take responsibility and follow through.

Position Summary

The Customer Service Specialist plays a key role in delivering a reliable, proactive, and high-quality customer experience. This position is ideal for someone who enjoys organization, problem-solving, and managing details with accuracy and care.

You will work closely with customers and cross-functional teams to ensure orders are processed accurately, deliveries stay on track, and communication remains clear and professional. This role goes beyond traditional customer service, it is a highly operational position that directly impacts customer satisfaction, on-time delivery performance, and internal efficiency.

The right candidate is:

Highly organized and process-oriented
Detail-focused with strong follow-through
Comfortable managing multiple priorities
Proactive in identifying issues before they become problems
Motivated by teamwork and collaboration
Excited to contribute to a positive and supportive workplace environment

What You’ll Do

Customer & Order Management

Serve as a primary point of contact for customer inquiries and order support
Manage customer orders in SAP with a high level of accuracy
Monitor order status, inventory availability, and delivery timelines
Proactively identify risks that may impact on-time delivery
Communicate updates, changes, and solutions clearly to customers and internal teams
Maintain accurate documentation and order records

Cross-Functional Collaboration

Partner with Sales, Supply Chain, Operations, and Shipping teams to ensure smooth order execution
Participate in demand and forecasting review discussions
Help coordinate a 72-hour ship readiness process to support successful deliveries
Build strong internal and external relationships through professionalism and responsiveness

Process Improvement & Systems Support

Support continuous improvement initiatives that strengthen the customer experience
Identify recurring issues and recommend practical improvements

What We’re Looking For

Required Qualifications

High School Diploma with 2+ years of relevant professional experience.
Strong organizational skills and exceptional attention to detail
Excellent written and verbal communication skills
Ability to prioritize tasks and work effectively in a fast-paced environment
Positive, collaborative, and customer-focused mindset

Preferred Qualifications

Experience with CRM systems
Experience supporting order management, customer service, logistics, or supply chain operations

Why Join Baerlocher?

We work hard to create an environment where employees feel supported, respected, and empowered to grow. This is a team-oriented workplace where your contributions matter and your ideas are valued.

Benefits Include