Order Management Specialist: Customer Experience

Johnson Controls; Largo (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Johnson Controls in Largo, FL is seeking a Customer Service Representative to join our Order Management Team. You will be the primary connection between customers, internal partners, and factory operations, handling routine orders, inquiries, and complaints with accuracy and timely follow-through.

In this on-site role, you will communicate with customers and sales staff, leverage product and scheduling knowledge, and help ensure on-time deliveries while maintaining high service levels.

Qualifications

• Associate degree or an equivalent combination of education and experience.
• Minimum of 2 years of customer service, order management, or related experience.
• Strong communication skills with the ability to build relationships across teams and with customers.
• Ability to manage competing priorities in a fast-paced manufacturing or operations environment.
• Proficiency in MS Office and ability to learn internal order systems quickly.

Responsibilities

• Receive and process routine customer orders with accuracy and attention to detail.
• Respond to inquiries and complaints professionally while ensuring timely resolution.
• Maintain ongoing communication and relationships with assigned customers and sales staff.
• Use knowledge of products, inventory, manufacturing schedules, and availability to support customer needs and align expectations.
• Monitor order status, communicate updates, and proactively address potential delays or issues.
• Serve as the communication link between customers, operations, production, and sales teams.
• Document all customer interactions according to Johnson Controls standards.
• Support continuous improvement activities in order management and customer experience.

Skills

Customer service

Order management

Communication skills

Multitasking

MS Office

Education

Associate degree

Tools

Internal order systems

Job description

Johnson Controls in Largo, FL is seeking a Customer Service Representative to join our Order Management Team. You will be the primary connection between customers, internal partners, and factory operations, handling routine orders, inquiries, and complaints with accuracy and timely follow-through.

In this on-site role, you will communicate with customers and sales staff, leverage product and scheduling knowledge, and help ensure on-time deliveries while maintaining high service levels.