Order Management: Customer Care Associate

YDU JC Air Cond & Ref Inc.- Dubai; Largo (FL); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Customer Service Representative I to join the Order Management Team in Largo. You will be the primary connection between customers, internal partners, and factory operations, handling routine orders and inquiries to ensure accuracy and timely follow-through.

This frontline role supports the production team in meeting deadlines and maintaining exceptional service levels, serving as the link across customers, operations, and sales.

Qualifications

• Strong communication skills with the ability to build relationships across teams and with customers.
• Experience in customer service, order management, or related roles is preferred.
• Proficiency in MS Office and ability to learn internal order systems quickly.

Responsibilities

• Receive and process routine customer orders with accuracy and attention to detail.
• Respond to inquiries and complaints professionally while ensuring timely resolution.
• Maintain ongoing communication and relationships with assigned customers and sales staff.
• Use knowledge of products, inventory, manufacturing schedules, and availability to support customer needs and align expectations.
• Monitor order status, communicate updates, and address potential delays or issues.
• Serve as the communication link between customers, operations, production, and sales teams.
• Document all customer interactions according to Johnson Controls standards.
• Support continuous improvement activities in order management and customer experience.

Skills

Communication

Customer Service

MS Office

Order systems

Education

Associate degree or equivalent

Tools

MS Office

Order systems

Job description

Johnson Controls is seeking a Customer Service Representative I to join the Order Management Team in Largo. You will be the primary connection between customers, internal partners, and factory operations, handling routine orders and inquiries to ensure accuracy and timely follow-through.

This frontline role supports the production team in meeting deadlines and maintaining exceptional service levels, serving as the link across customers, operations, and sales.