Customer Service Representative

Johnson Controls; Largo (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Johnson Controls in Largo, FL is seeking a Customer Service Representative to join our Order Management Team. You will be the primary connection between customers, internal partners, and factory operations, handling routine orders, inquiries, and complaints with accuracy and timely follow-through.

In this on-site role, you will communicate with customers and sales staff, leverage product and scheduling knowledge, and help ensure on-time deliveries while maintaining high service levels.

Qualifications

• Associate degree or an equivalent combination of education and experience.
• Minimum of 2 years of customer service, order management, or related experience.
• Strong communication skills with the ability to build relationships across teams and with customers.
• Ability to manage competing priorities in a fast-paced manufacturing or operations environment.
• Proficiency in MS Office and ability to learn internal order systems quickly.

Responsibilities

• Receive and process routine customer orders with accuracy and attention to detail.
• Respond to inquiries and complaints professionally while ensuring timely resolution.
• Maintain ongoing communication and relationships with assigned customers and sales staff.
• Use knowledge of products, inventory, manufacturing schedules, and availability to support customer needs and align expectations.
• Monitor order status, communicate updates, and proactively address potential delays or issues.
• Serve as the communication link between customers, operations, production, and sales teams.
• Document all customer interactions according to Johnson Controls standards.
• Support continuous improvement activities in order management and customer experience.

Skills

Customer service

Order management

Communication skills

Multitasking

MS Office

Education

Associate degree

Tools

Internal order systems

Job description

What you will do

As a Customer Service Representative I , you will play a critical role within our Order Management Team , serving as the primary connection point between our customers, internal partners, and factory operations. You will be responsible for receiving and processing routine customer orders, inquiries, and complaints, ensuring accuracy and timely follow‑through. Your work directly supports Largo’s operational excellence , enabling our production team to meet aggressive deadlines and maintain exceptional service levels. This frontline role is essential to keeping our factory operating efficiently and ensuring every customer receives a best‑in‑class experience.

How you will do it

• Receive and process routine customer orders with accuracy and attention to detail.
• Respond to inquiries and complaints professionally while ensuring timely resolution.
• Maintain ongoing communication and relationships with assigned customers and sales staff.
• Use knowledge of products, inventory, manufacturing schedules, and availability to support customer needs and align expectations.
• Monitor order status, communicate updates, and proactively address potential delays or issues.
• Serve as the communication link between customers, operations, production, and sales teams.
• Document all customer interactions according to Johnson Controls standards.
• Support continuous improvement activities in order management and customer experience.

What we look for

Required Qualifications

• Associate degree or an equivalent combination of education and experience.
• Minimum of 2 years of customer service, order management, or related experience.
• Strong communication skills with the ability to build relationships across teams and with customers.
• Ability to manage competing priorities in a fast‑paced manufacturing or operations environment.
• Proficiency in MS Office and ability to learn internal order systems quickly.

Preferred Qualifications

• Experience supporting manufacturing, operations, or supply chain environments.
• Familiarity with product configuration, scheduling, or order life‑cycle processes.
• Demonstrated ability to remain calm and solution‑focused when supporting customer escalations.

HIRING HOURLY RANGE: $17 - $23 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.