Order Management Associate — Customer Support

Johnson Controls, Inc.; Largo (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Johnson Controls, Inc. in Largo, FL is seeking a Customer Service Representative I to act as the main liaison between customers, internal partners, and factory operations.

You will receive and process routine orders and inquiries, ensuring accuracy and timely follow-through to support aggressive deadlines and exceptional service levels. This frontline role requires strong communication and relationship-building, with the ability to manage priorities in a fast-paced manufacturing environment.

Qualifications

• Associate degree or an equivalent combination of education and experience.
• Minimum of 2 years of customer service, order management, or related experience.
• Strong communication skills with the ability to build relationships across teams and with customers.
• Ability to manage competing priorities in a fast-paced manufacturing or operations environment.
• Proficiency in MS Office and ability to learn internal order systems quickly.

Responsibilities

• Receive and process routine customer orders with accuracy and attention to detail.
• Respond to inquiries and complaints professionally while ensuring timely resolution.
• Maintain ongoing communication and relationships with assigned customers and sales staff.
• Use knowledge of products, inventory, manufacturing schedules, and availability to support customer needs and align expectations.
• Monitor order status, communicate updates, and proactively address potential delays or issues.
• Serve as the communication link between customers, operations, production, and sales teams.
• Document all customer interactions according to Johnson Controls standards.
• Support continuous improvement activities in order management and customer experience.

Skills

Communication skills

Relationship building

Prioritization

MS Office proficiency

Order systems familiarity

Education

Associate degree

Tools

MS Office

Internal order systems

Job description

Johnson Controls, Inc. in Largo, FL is seeking a Customer Service Representative I to act as the main liaison between customers, internal partners, and factory operations.

You will receive and process routine orders and inquiries, ensuring accuracy and timely follow-through to support aggressive deadlines and exceptional service levels. This frontline role requires strong communication and relationship-building, with the ability to manage priorities in a fast-paced manufacturing environment.