Senior Order & Contracts Specialist, Global Ops

YDU JC Air Cond & Ref Inc.- Dubai; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Relocation assistance

Competitive benefits package

Job summary

Johnson Controls in York, PA, is seeking a Senior Order Management Specialist to own the contract and order lifecycle. You will coordinate with Sales, Manufacturing, Product Management, Engineering, and Finance to ensure accurate pricing, timely production, and on-time shipments.

The role requires strong communication, relationship-building, and problem-solving skills within a hybrid work environment. Relocation assistance is available for eligible candidates.

Qualifications

• 0-3 years of experience in customer service, operations, contract administration, manufacturing support, sales support, order management, scheduling, or related business functions.
• Associates degree, Bachelor's degree and/or equivalent experience.
• U.S. Citizen and/or Permanent Resident
• Preferred Experience supporting manufacturing operations, applied equipment, HVAC equipment, industrial products, or complex customer orders
• Experience with forecasting, billing, contract administration, and customer account management
• Bachelor's degree

Responsibilities

• Serve as the primary point of contact for customer orders from contract booking through shipment and closeout.
• Respond to customer inquiries and proactively communicate order acknowledgements, schedule updates, shipment information, and issue resolution.
• Develop and maintain strong partnerships with customers, sales representatives, manufacturing facilities, and internal business partners.
• Manage customer expectations while balancing operational capabilities and business objectives.
• Proactively identify and communicate risks that may impact customer commitments.
• Book, release, and manage customer contracts and orders, ensuring pricing, terms, and contractual requirements are accurate.

Skills

Customer service

Operations

Contract administration

Manufacturing support

Sales support

Order management

Scheduling

Forecasting

Billing

Customer account management

Education

Associates degree

Bachelor's degree

Job description

Johnson Controls in York, PA, is seeking a Senior Order Management Specialist to own the contract and order lifecycle. You will coordinate with Sales, Manufacturing, Product Management, Engineering, and Finance to ensure accurate pricing, timely production, and on-time shipments.

The role requires strong communication, relationship-building, and problem-solving skills within a hybrid work environment. Relocation assistance is available for eligible candidates.