Order Management Specialist

Eastern Mountain Sports; Missouri; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for an Order Management Specialist to enhance customer service and streamline order fulfillment. In this role, you will enter and manage customer orders, ensuring accuracy and timely processing from quote to invoice. You will be the primary point of contact for customer inquiries, providing assistance with order status and stock checks while developing positive relationships with clients. This position requires strong multitasking abilities and excellent communication skills, making it perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.

Qualifications

• 1-2 years of office or customer service experience required.
• Must possess a valid U.S. Driver’s License.

Responsibilities

• Enter and process customer orders accurately and timely.
• Provide excellent customer service and follow up on orders.
• Liaise between customers and internal teams for effective communication.

Skills

Basic math skills

Reading skills

Basic computer competency

Typing skills (30-40 WPM)

Multitasking

Personable and conversational

Tenacity

Empathy

Patience

Attention to detail

Education

High school diploma or GED

Job description

The OMS enters customer orders and ensures order integrity from the quote to invoice, maintaining timely communication between internal and external parties. The OMS also is the lead responder to incoming phones calls, fields general customer inquiries for stock checks, price checks and order status, and helps connect customers to the appropriate internal resources.

Job Description:

Our client is seeking an Order Management Specialist. The Order Management Specialist (OMS) is responsible for providing personable, excellent customer service and an outstanding order fulfillment experience.

Responsibilities:

1. Enter customer orders, ensuring accuracy and timely processing from quote to the invoice.
2. Follow up on customer orders to increase % of on-time deliveries, and prompt communication of changes.
3. Liaise between customers, sales, and order fulfillment teams to ensure prompt and accurate communication.
4. Answer phone calls and emails, qualify incoming calls and emails for proper routing and assistance.
5. Assist customers with requests regarding order status, stock status, list pricing, tracking numbers, etc.
6. Keep written and/or electronic records of relevant customer correspondence for review.
7. Develop friendly working relationships and positive rapport with customers.
8. Provide the best customer service experience possible.

Required Skills:

1. Basic math and reading skills.
2. Basic computer competency and typing skills (minimum 30-40 WPM).
3. Ability to multitask and prioritize.
4. Personable and conversational.
5. Displays tenacity, empathy, and patience.
6. Ability to sit or stand for extended periods of time.
7. Ability to focus and pay attention for extended periods.

Qualifications:

1. High school diploma or GED.
2. 1-2 years office or customer service experience.
3. Valid U.S. Driver’s License.