Order Management Specialist 2

Freddie Mac; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in restaurant technology is seeking an Order Management Specialist II to ensure accurate processing of complex orders. This remote position requires strong communication and analytical skills, along with experience in Salesforce CPQ. The role involves mentoring junior staff and managing high-value orders, contributing to operational improvements, and ensuring compliance.

Qualifications

• 1+ years of experience in quote or order processing in a hardware/software company.
• 3+ years of experience without a degree.

Responsibilities

• Process and manage complex and high-value orders.
• Mentor junior team members and assist with onboarding.
• Lead or support operational improvement projects.

Skills

Communication

Analytical Skills

Collaboration

Education

Bachelor's Degree

Tools

Salesforce CPQ

Service Cloud

Job description

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

As the highest execution-level processor, the Order Management Specialist II plays a critical role in ensuring complex orders-including those requiring process definition or oversight-are completed accurately and efficiently. This role requires deep expertise across various order types, systems knowledge, and data fluency, with added responsibilities around mentoring and peer support.

Beyond processing, this position supports controls compliance, project management, and order throughput management. Recognized throughout the organization, this high-impact role is designed for top-tier talent who are eager to contribute and grow.

Position Location:

Remote USA

Reports To:

Manager, Order Management

What We're Looking For:

Requirements:

• Bachelor's degree with 1+ years of quote or order processing experience in a hardware/software company or 3+ years of experience without a degree
• Solid experience with Salesforce CPQ and exposure to Service Cloud
• Strong verbal and written communication skills-able to communicate clearly and concisely to minimize email iterations
• Strong analytical skills: comfortable troubleshooting transactions, investigating issues, conducting root cause analysis, and recommending corrective/preventative actions
• Present, focused, and driven to provide an exceptional customer experience

Additional skills:

• A natural inclination toward continuous improvement
• Ability to collaborate cross-functionally
• Strong organizational and multitasking abilities

Unleash your potential: What you will be doing and owning:

• Process and manage complex and high-value orders
• Collaborate with internal teams to ensure order accuracy and compliance
• Mentor junior team members and assist with onboarding
• Lead or support operational improvement projects
• Serve as a key resource for audits and reporting

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Video interview with the Hiring Manager (via MS Teams)
• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [e-mail]. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.