Order Management Analyst

The Trade Desk; San Buenaventura (Ventura), California, Village of New Paltz (CA, MO, NY); On-site; USD 48,000 - 89,000; Full time

Job summary

A leading company is seeking an Order Management Analyst to join their Global Revenue Team. This role focuses on customer onboarding, contract management, and compliance with internal policies. The ideal candidate will have strong organizational and communication skills, along with a Bachelor's degree or equivalent experience. Join a dynamic team committed to delivering exceptional service and support.

Benefits

Comprehensive healthcare

401k plan and company match

Short and long-term disability coverage

Parental leave

Vacation time up to 160 hours

Paid holidays

Employee Stock Purchase Plan

Qualifications

• 2+ years of related office experience in Client contracts, Order Management, or Customer Service.
• Intermediate proficiency in MS Office Suite required.

Responsibilities

• Review customer contracts and summarize key terms.
• Facilitate customer onboarding and new partner creation.
• Track and maintain customer billing portals.

Skills

Customer Service

Attention to Detail

Communication

Organizational Skills

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Oracle

Salesforce

DocuSign CLM

JIRA

Ariba

Coupa

Job description

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do:

The Order Management Analyst is an integral part of the Global Revenue Team with a focus on Order Management including compliance with company policies and procedures. This position will focus on the customer onboarding experience (e.g. customer set up, contract review and pricing).

What you'll do:

• Review customer contracts. Summarize key terms, issues and seek approvals, as needed.


• Flag non-standard contract terms for accounting and billing review.


• Ensure approvals for non-standard deals have been properly documented, escalated to the right approval


• levels, and resolved within reasonable time frames.


• Verify compliance with internal policies (and external regulations).


• Facilitate customer onboarding and new partner creation, account, rate setup and billing requests.


• Track incoming purchase orders and ensure order numbers are included within the platform prior tobilling (i.e., purchase order compliance). Work with client services and customers to alleviate any issuesand/or discrepancies.


• Track and maintain customer billing portals. Facilitate billing portal operations with stakeholders (e.g.billing, collections, client services, etc.).


• Provide customer related reports to management, sales and customers as needed/required.


• Support global Deal Desk leadership to deliver consistent and exceptional support to our salesorganization.


• Collaborate cross-functionally to investigate and respond to inquiries regarding contracts and partner setups.


• Become a subject matter expert on customer order operations to identify and implement processimprovements.


• Perform other duties and projects as assigned when needed to support the business.

Who you are:

• Bachelor's degree or equivalent in relevant experience. 2+ years of related office experience in one of thefollowing areas: Client contracts, Order Management, Administrative Sales Support, General Accountingand Invoicing or Customer Service


• Intermediate or above level of proficiency in MS Office Suite (especially MS Excel) required.


• Excellent customer service skills.


• Strong attention to detail and focus on compliance.


• Excellent interpersonal and written/verbal communication skills.


• Ability to thrive in time-sensitive environment and easily adapt to shifts in priorities. Ability to jugglemultiple high priorities in a fast-paced environment and have a willingness to learn.


• Strong organizational skills and detail-oriented self-starter with the ability to work independently to meetdeadlines.


• Experience with Oracle, Salesforce, DocuSign CLM, Incorta, JIRA is a plus.


• Experience with Ariba, Coupa billing portals is a plus

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is

$48,200—$88,300 USD

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and toproviding reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and requirean accommodation for any part of the application or hiring process,please contact us [e-mail]

You can also contact us using the same email address if you have a disability and need assistance to access our Company website.

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