SKIP JOB Order Management Specialist (Easton, PA)Order Management Specialist (Easton, PA)

GF Machining Solutions LLC; Easton (Northampton County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will play a crucial role in ensuring customer satisfaction through effective order processing and communication. You will handle order entry, monitor backorders, and resolve issues while utilizing ERP systems like SAP and CRM tools. This role offers the opportunity to contribute to continuous improvement in processes and customer experiences. If you have a passion for customer service and a knack for problem-solving, this position is perfect for you!

Qualifications

• 3-5 years experience in customer service and/or operations preferred.
• Knowledge of ERP systems and proficiency in Microsoft Office.

Responsibilities

• Process all order activities efficiently for EDI and non-EDI orders.
• Monitor availability and communicate order status to customers.

Skills

Customer Service

Order Processing

Problem Solving

Communication

Data Analysis

Education

Associate Degree in Business Management

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Dynamics CRM

Job description

Your tasks

Works effectively with company personnel, customers, and others by sharing ideas constructively and positively; listening to and considering suggestions from others; keeping commitments; informing others of work progress, timelines, and issues; addressing problems constructively to find mutually acceptable solutions; respecting diversity in actions and deeds.

1. Order entry: Process all order activities efficiently for EDI and non-EDI orders.
2. Check open orders: Monitor availability, customer notes, delivery times, and send confirmations.
3. Order processing: Communicate order status, shortages, delivery dates, and deviations via email/phone.
4. Monitor backorders: Check availability, merge orders, set delivery dates, and confirm in SAP.
5. Order fulfillment: Ensure timely processing to meet customer satisfaction standards.
6. Resolve issues: Address order problems and processing errors.
7. Reporting: Prepare reports on inquiries, sales trends, complaints, returns, and delivery issues.
8. Complaints and returns: Manage complaint and return processes, monitor status, and analyze data for improvements.
9. Perform other duties as assigned.

Your profile

• Associate degree in business management or related field (preferred).
• 3-5 years experience in customer service and/or operations, preferred.
• Experience in SCM/back-office, preferably in a technical industry.
• Knowledge of ERP systems (SAP).
• Proficiency in Excel, Word, Outlook.
• Knowledge of CRM Microsoft Dynamics, preferred.