Order Management Specialist

Georg Fischer Ltd.; Easton, Northern (Northampton County, KY); Hybrid; USD 39,000 - 44,000; Full time

Job summary

Georg Fischer Ltd. is seeking an Order Management Specialist, Level I, to process customer orders with accuracy and efficiency.

The role requires logging all interactions in Microsoft Dynamics CRM and coordinating with sales, logistics, and warehouse teams to ensure smooth order fulfillment. The ideal candidate has a high school diploma or equivalent with 1+ year in order management or customer service, knowledge of SAP, and solid Excel/Office skills.

Qualifications

• High school diploma or equivalent is required.
• Associate’s degree is preferred.
• 1+ year of experience in order management, customer service, or administrative support.
• Knowledge of SAP and ERP systems.
• Proficient in Excel, Word, and Outlook; familiar with Microsoft Teams and Dynamics CRM.
• SCM/back-office experience in a technical industry is a plus.

Responsibilities

• Process customer orders in SAP and track interactions in Microsoft Dynamics CRM.
• Verify order details including pricing, availability, and delivery timelines.
• Communicate order confirmations, shipping updates, and inquiries to customers, logging all interactions.
• Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
• Identify and escalate order discrepancies or delays to the appropriate teams.
• Maintain accurate records of orders and customer communications; assist with reports and documentation.

Skills

Attention to detail

Communication skills

Multitasking

Product knowledge

Excel proficiency

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

SAP

Microsoft Teams

Microsoft Dynamics CRM

Excel

Word

Outlook

Job description

## Order Management SpecialistApply: On-Site: Easton, Pennsylvania: Full time: Posted Today: JR11499**Summary:**The Order Management Specialist, Level I, is responsible for accurately and efficiently processing customer orders while ensuring all interactions are properly tracked in Microsoft Dynamics CRM. This role plays a key part in supporting timely order fulfillment and resolving basic order discrepancies. The specialist works closely with internal teams through Microsoft Teams to maintain smooth order flow and excellent customer.**Essential Duties & Responsibilities:*** Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.* Verify Order details, including pricing, availability, and delivery timelines.* Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.* Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.* Identify and escalate order discrepancies or delays to appropriate teams.* Utilize Microsoft Teams for collaboration, updates, and internal communication* Maintain accurate records of orders and customer communications* Assist with order-related reports and documentation.* All other duties as assigned.## Education and/or Experience:* High school diploma or equivalent required; associate’s degree preferred.* 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.* Knowledge of ERP system (SAP).* Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM.* SCM/back-office experience preferably in technical industry, preferred.* Ability to work collaboratively in a team-oriented environment **Knowledge, Skills, and Abilities:*** Strong attention to detail and ability to multitask.* Effective communication skills – oral and written.* Ability to learn and retain product-specific information and communicate the features and benefits to customers.* Computer literate and knowledge of all Microsoft Office applications* Proficient skills in Microsoft Excel preferred.* High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.* Taking initiatives to improve effectiveness and efficiency in back-office processes. ## Working Conditions / Physical Requirements:* The position is in-office, Monday through Friday.* Ability to lift up to 25 pounds occasionally. Salary Range: $28.00 - $32.00 Per Hour + Bonus