Customer Service Specialist

Hunter Hamilton; Malvern (Chester County); On-site; USD 40,000 - 55,000; Full time

Job summary

A global manufacturing company is seeking an experienced Customer Service professional for its onsite operations in Malvern, PA. This role requires someone with 2-4 years of customer service experience, ideally in the manufacturing sector. Responsibilities include managing orders in SAP, coordinating deliveries, and resolving customer complaints. Strong communication and problem-solving skills are essential. This is an onsite role requiring flexibility with shifts.

Qualifications

• 2-4 years of customer service experience, preferably in manufacturing/building products.
• Experience in managing customer orders and resolving issues.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage and maintain customer orders in SAP.
• Process EDI and standard orders; verify pricing and availability.
• Coordinate with sales, logistics, and operations for on-time delivery.
• Resolve customer issues, complaints, and RMAs professionally.
• Track shipments and expedite urgent orders.

Skills

Strong communication

Organization

Multitasking

Customer-focused mindset

Problem-solving ability

Tools

SAP

Job description

A global manufacturing and building solutions leader is seeking an experienced Customer Service professional to support its onsite service operations in Malvern, PA. This role is ideal for someone who excels in a fast-paced environment and takes pride in delivering accurate, high-quality service.

• Onsite role (not remote)
• Must be flexible for a shift between 7:30am and 6pm (8-hour shift), with flexibility for OT

What You’ll Do

• Manage and maintain customer orders in SAP
• Process EDI and standard orders; verify pricing and availability
• Coordinate with sales, logistics, and operations to ensure on-time delivery
• Resolve customer issues, complaints, and RMAs with professionalism
• Track shipments, expedite urgent orders, and communicate updates clearly

Keys to Success

• 2–4 years of customer service experience (manufacturing/building products preferred)
• Strong communication, organization, and multitasking skills
• Customer-focused mindset with strong problem-solving ability