Order Management Associate

Ektello; Plano (TX); Sur place; USD 54 000 - 59 000; Plein temps

Résumé du poste

Ektello is seeking an Order Management Associate for a 12-month, onsite assignment in Plano, TX. The role focuses on end-to-end order processing, ERP/SAP experience, and customer-facing responsibilities to ensure accuracy and timely delivery.

In this position, you will manage orders via EDI or manual methods, coordinate with sales, logistics, and finance, and generate reports on order status and discrepancies while upholding data integrity and customer satisfaction.

Qualifications

• 3–5 years of order management or related experience.
• Bachelor degree or equivalent in business.
• ERP/ SAP experience with order processing.
• EDI experience is a plus.
• Advanced MS Office skills.

Responsabilités

• Ensure orders are received and submitted in ERP systems via EDI, SPACE, or manual methods.
• Manage account portfolios, track delivery dates, and adjust PO prices.
• Update customer and order data maintaining data integrity.
• Review price adjustments with finance and sales.
• Collaborate with sales, supply chain, logistics, and customer service to fulfill orders.
• Generate reports on open, shipped, aged orders.

Connaissances

Customer facing

Account management

Multitasking

Problem solving

Communication

Formation

Bachelor's degree in Business or related field

Outils

SAP

EDI

Microsoft Office

Description du poste

Title: Order Management Associate Client: Global leader in Technology/ Electronics

Duration: 12 months with HIGH chance for extension or become permanent

Work Location: Plano, TX

Schedule: M-F (Fully Onsite)

Pay rate: $39-42.75/hr w2 + Benefits

Top 3 required skills/experience:

• Minimum 3 years of Order Management & Operations
• Must have customer facing or account management SAP or any ERP (Enterprise Resource Planning) system

Role & Responsibilities

• Ensure orders are successfully received and submitted in NERP via EDI, SPACE, or manual methods, adhering to policies and agreements.
• Manage account portfolio, handle purchase order revisions, track delivery dates, verify and adjust PO prices, and process sales returns in alignment with company policies.
• Update, and maintain customer and order data, ensuring data integrity and accuracy.
• Review and validation price adjustment chargeback claims with finance and Sales.
• Point of contact to help Identify and resolve discrepancies or issues related to orders, including addressing customer inquiries and concerns promptly and effectively.
• Work closely with sales, supply chain, logistics, and customer service teams to ensure timely and efficient order fulfillment.
• Generate reports on open orders, price discrepancies, shipped orders, and aged orders.
• Assist the team on various projects as needed.

Skills needed

• Bachelor's degree in a related business field.
• 3-5 years of experience in order management or a related field.
• ERP or SAP for order processing (EDI experience is nice to have)
• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong written and verbal communication skills.
• Problem-solving and critical thinking abilities.
• Ability to multitask efficiently and work under pressure.
• Self-motivated and capable of working independently.

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