Order Processing Specialist

Schneider Electric; Mount Juliet (TN); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to manage logistics and customer service operations. This role involves overseeing order execution, reporting key performance indicators, and ensuring customer satisfaction through effective communication and documentation. You will be at the forefront of enhancing service delivery and addressing customer needs, all while contributing to a sustainable future. If you are proactive, possess strong organizational skills, and are eager to make an impact, this opportunity is perfect for you.

Qualifications

• Bachelor's Degree preferred, equivalent experience can substitute.
• Knowledge of logistics and scheduling is essential.
• Experience with customer claims and service improvement.

Responsibilities

• Manage order execution from entry to shipment.
• Report on KPIs and ensure SLA compliance.
• Handle customer claims and provide documentation.

Skills

Customer focused mindset

S4/SAP

Salesforce

Microsoft Office (Excel, Word, Outlook, Access)

Time management

Initiative for improvement

Education

Bachelor's Degree

Tools

S4/SAP

Salesforce

Job description

Job Description

What will you do?
• Follow up order execution (EDI, delivery creation, shipment...) : complete process from order entering till order shipped.
• Follow up portfolio & KPI’s of service & root cause analysis · Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & participation in SIM
• Ensure respect of SLA and customize as needed
• Be the SPOC of the customer to forward VOC to internal team
• Prepare set of documents requested by customer (co’s, insurance certificate, proformas , export documents, etc) · Ensure information flow : lead times , delays , availability stock, blockage at SO / material level , any other request in logistics
• Validation of technical / sales orders
• Urgencies / critical requests and returns / quality request follow up
• Support to the CCC / BU · propose and participate on new improvements
• Handling customer claim request (LCR or CCMP)
• Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment
• Any other tasks, responsibilities and projects assigned by the line manager or site manager Supply Chain and activities executed by CCC: Sales order administration team.

What qualifications will make you successful?
• Bachelor's Degree preferred, but not required. Equivalent experience and skills can be substituted for education
• Knowledge/experience with systems S4/SAP, Symmetry, SALe, Q2C, SE Advantage, Salesforce, and AMAPs
• Customer focused mindset.
• Previous knowledge of and considerable experience with scheduling and loading
• Working knowledge of Microsoft Office products Excel, Word, Outlook, Access
• Excellent time management/task completion skills
• Ability to prioritize and determine importance of activities
• Self starter with initiative to seek opportunities for improvement
• Desire to learn everyday and progress in understanding of job functions and next progression

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.