Order Management Specialist

Opti Staffing Group; Chandler (AZ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

PTO 80 hours

Medical after 30 days

Life Insurance

STD/LTD

401K with match

Job summary

Opti Staffing is seeking an Order Management Specialist for Chandler, AZ. This DIRECT HIRE, full-time role (Mon–Fri) pays $25-28/hour (DOE). You’ll build strong customer relationships, process orders, and coordinate with internal teams to ensure on-time delivery.

You’ll handle inquiries by phone and email, perform order entry and stock reporting, and support colleagues to ensure seamless service delivery. Proficiency with Microsoft Office and ERP/WMS systems (SAP a plus) is desired.

Qualifications

• Experience in a customer service, account support, or order management role.
• Excellent communication, organizational and administrative skills.
• Proficiency with Microsoft Office and inventory/ERP systems.

Responsibilities

• Build and maintain relationships with customers and handle inquiries via phone and email.
• Process orders accurately in internal systems and manage stock reporting.
• Coordinate with internal teams to resolve issues and fulfill orders.

Skills

Customer service

Order management

Communication

Organization

Microsoft Office

ERP/WMS

Tools

SAP

Job description

Order Management Specialist **DIRECT HIRE** Location: Chandler, AZSchedule: Full-Time | Monday–FridayPay: $25-28/hour (DOE)Who We Are:We are a global supplier and solutions provider supporting customers that operate in highly regulated, critically clean, and controlled environments. Our team partners with large multinational manufacturers across advanced technology, life sciences, and medical sectors, delivering precision, reliability, and exceptional service. This role offers long-term stability, professional growth, and the opportunity to work with high-profile customers in a fast-paced environment.What You’ll Do:Build and maintain strong working relationships with new and existing customersHandle customer inquiries via phone and email with professionalism and urgencyProcess customer requests and purchase orders accurately within internal systemsEnsure a consistently high level of customer service at every touchpointCoordinate with internal teams to resolve issues, meet deadlines, and fulfill ordersPerform order entry, order management, stock reporting, and data input across inventory systemsCompile, analyze, and communicate reports to customers as neededManage and communicate lead times with customers and internal stakeholdersPartner with warehouse teams on standard, urgent, and special orders, including kitting or assemblyIdentify, document, and escalate service, inventory, or process issues when appropriateDevelop a strong understanding of product offerings, applications, and customer environmentsSupport client-facing colleagues with information and administrative assistance to ensure seamless service deliveryWhat’s In It for You:Competitive hourly payStable, full-time positionOpportunity to work with global, high-profile customersCollaborative and professional team environmentGrowth and advancement opportunities80 hours PTO (after 90 days)% Paid Medical for Employee (after 30 days)Life InsuranceSTD/LTD401K program with employer match optionsMust-Haves:Experience in a customer service, account support, or order management roleStrong customer-first mindset with a passion for service excellenceExcellent communication, organizational, and administrative skillsAbility to prioritize, multitask, and work efficiently in a fast-paced environmentProactive, flexible, and solution-oriented approachStrong time management skills and attention to detailProficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)Experience using inventory management systems (ERP, WMS, or similar)Experience with SAPBackground working with spare parts, machine parts, automotive parts, or technical productsExperience supporting multinational or regulated-industry customersNext Steps:If this sounds like a role where you’d thrive, please respond with your updated resume and/or call Amber at 971-917-5808 and we will set up a time to meet!