Order Managment Specialist

Janitza North America; Ashburn (VA); On-site; USD 65,000 - 70,000; Full time

Job summary

Janitza North America in Ashburn, VA is seeking an Order Management Specialist to join the operations team. You will oversee customer order processing, respond to inquiries, handle changes, and ensure accurate reporting while collaborating with sales, procurement, finance, warehouse and support teams to maintain smooth fulfillment.

Responsibilities include inputting orders, confirming pricing, sending acknowledgements, and distributing daily/weekly reports on open orders.

Qualifications

• Experience using ERP or Order Management systems.
• Exceptional customer service skills with timely inquiries resolution.
• Outstanding verbal and written communication with customers and colleagues.
• Strong organizational skills and attention to detail.
• Proven time management, prioritization and deadline adherence.
• Analytical and problem-solving abilities for strategic challenges.
• Ability to thrive in a dynamic environment with high quality output.
• Proficient with Microsoft Office Suite.

Responsibilities

• Accurately input customer orders into the system and verify details for accuracy.
• Coordinate with the sales teams to set up customers in the system for compliance.
• Confirm pricing based on each customer and program pricing list.
• Send order acknowledgements and confirmations after entry.
• Collaborate with sales and warehouse teams to optimize processing and timely delivery.
• Communicate with customers, teams and vendors to manage issues and ensure smooth processing.
• Create and distribute daily/weekly reports on open and in-fulfillment orders.
• Coordinate with procurement to maintain stock information.

Skills

ERP/Order Management systems

Customer service

Verbal and written communication

Organization

Time management

Analytical/problem-solving

Team collaboration

Microsoft Office

Job description

JOB DESCRIPTION: Order Management Specialist

SALARY: $65,000 - $70,000 w/ 10% Annual Bonus

Who We Are

Janitza LP is the North American arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data center and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint.

Our North American branch was established in 2018 and our team is growing quickly. We're looking for an Order Management Specialist as an addition to the operations team to assist in customer order processing and fulfillment.

Who You Are

Reporting to the Senior Manager of Business Operations, the Order Management Specialist will join our team in Ashburn, VA. You'll work closely with the operations team to oversee and maintain the customer order process, handle inquiries, address order changes, and ensure accurate reporting. You demonstrate your expertise by working with sales, procurement, finance, and warehouse and support teams to deliver exceptional customer service and maintain smooth order fulfillment.

What You'll Do

• Accurately input customer orders into the system and verify details for accuracy.
• Coordinate with the sales teams t o ensure c ustomers are appropriately set up in the system to guarantee compliance.
• Confirm pricing based on each customer and program pricing list.
• Send order acknowledgements and order confirmations to customers after each order has been entered .
• Collaborate with sales and warehouse teams to optimize order pro c essing and ensure timely delivery .
• Efficiently communicate with customers, teams, and vendors to manage issues, resolve challenges, and ensure smooth order processing and delivery.
• Create, analyze, and distribute daily and weekly reports, monitoring open and in-fulfillment orders.
• Coordinate with procurement to make sure accurate information is always maintained for appropriate stock levels .
• Work with finance on AR to ensure timely payment of invoices and send notices for overdue ones.
• Ensure data accuracy, integrity and consistency by m a ning customer and order-related data in our ERP system.

What You'll Bring

Qualifications include:

• Experience using ERP or Order Management systems
• E xceptional customer service skills with the ability to handle customer inquiries and resolve issues in a timely manner.
• Outstanding verbal and written communication skills for interacting with customers and colleagues.
• Strong organizational skills and attention to detail.
• Proven ability to manage time effectively, prioritize tasks, and meet tight deadlines.
• Strong analytical and problem-solving skill s with the ability to approach challenges strategically.
• Ability to thrive in a dynamic environment while maintaining high quality output.
• Proficient with Microsoft Office Suite.
• Ability to work effectively in a team environment.