Order Management Analyst

AppleOne Employment Services; Las Vegas (NV); On-site; USD 40,000 - 48,000; Full time

Job summary

AppleOne Employment Services in Las Vegas, NV seeks an Order Management Analyst to support order processing, shipment coordination, and day-to-day logistics operations.

You will work closely with sales, inventory, logistics, and accounting teams to ensure orders move efficiently, with attention to detail and timely communication with customers.

Qualifications

• Minimum 3+ years of corporate or B2B customer service experience.
• Experience with order processing and resolving customer issues.
• Strong communication and problem-solving abilities.

Responsibilities

• Process, track, and update customer purchase orders to ensure accurate and timely fulfillment.
• Coordinate shipments with warehouses, carriers, and freight brokers.
• Provide order updates, confirm shipping schedules, and communicate delays to customers.
• Research and troubleshoot order discrepancies, shipping delays, and invoicing issues.
• Maintain accurate order records and shipping documentation in ERP systems.
• Collaborate with sales, inventory, logistics, warehouse, and accounting teams to keep orders moving.
• Assist with merchandise returns, invoice processing, and accounts receivable inquiries as needed.

Skills

Customer service

Order processing

Customer communication

Problem solving

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are You Detail-Oriented, Organized, and Great at Keeping Things Moving?

We're seeking an Order Management Analyst to support customer order processing, shipment coordination, and day-to-day logistics operations in Las Vegas, NV.

This is an excellent opportunity for someone with a background in customer service, order management, logistics, or supply chain operations who enjoys solving problems, managing details, and ensuring customers receive their orders accurately and on time.

What You'll Do

• Order Management: Process, track, and update customer purchase orders to ensure accurate and timely fulfillment.


• Shipping & Logistics: Coordinate shipments with warehouses, distribution centers, carriers, and freight brokers.


• Customer Communication: Provide order updates, confirm shipping schedules, communicate delays, and resolve delivery concerns.


• Issue Resolution: Research and troubleshoot order discrepancies, shipping delays, invoicing issues, and customer service inquiries.


• ERP & Documentation: Maintain accurate order records, shipping documentation, bills of lading, and customer notes in ERP systems.


• Cross-Functional Coordination: Collaborate with sales, inventory, logistics, warehouse, and accounting teams to keep orders moving efficiently.


• Administrative Support: Assist with merchandise returns, invoice processing, and accounts receivable inquiries as needed.

What We're Looking For

• High school diploma or equivalent required.


• 3+ years of corporate or business-to-business (B2B) customer service experience.


• Strong experience with order processing, customer communication, and problem resolution.


• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Access.


• Excellent written and verbal communication skills.


• Strong analytical, organizational, and troubleshooting abilities.


• Exceptional attention to detail and consistent follow-through.


• Ability to manage multiple priorities, meet deadlines, and work independently.

Preferred Experience

• Order management, order fulfillment, logistics, distribution, warehousing, or transportation operations.


• ERP systems and order processing software.


• Shipping documentation, bills of lading, and freight coordination.


• Working with carriers, brokers, warehouses, and inventory teams.


• High-volume order processing in a corporate or B2B environment.

Why Consider This Opportunity?

• Direct Hire: Long-term career opportunity.


• Competitive Salary: $40,000–$48,000 annually.


• Consistent Schedule: Monday through Friday.


• Collaborative Environment: Work across multiple departments and play an important role in customer satisfaction.


• Meaningful Impact: Help ensure orders are processed accurately, shipments stay on track, and customer issues are resolved efficiently.