Order Management Specialist

Janitza; Ashburn (VA); Hybrid; USD 65.000 - 70.000; Vollzeit

Zusammenfassung

Janitza LP in Ashburn, VA seeks an Order Management Specialist to manage customer orders from entry to delivery. You will liaise with sales, procurement, finance, warehouse, and support teams to ensure accurate processing, pricing verification, and timely fulfillment.

The role supports a hybrid/onsite model, with a focus on maintaining data accuracy in ERP and delivering exceptional customer service. The position requires ERP experience and strong communication skills.

Qualifikationen

• Experience using ERP or Order Management systems.
• College degree, technical diploma or relevant experience.
• Exceptional customer service and timely issue resolution.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to manage time, priorities, and meet deadlines.
• Strong analytical and problem-solving skills.
• Thrives in a dynamic environment with high quality output.
• Proficient with Microsoft Office.
• Team-oriented with strong collaboration.

Aufgaben

• Accurately input customer orders into the system and verify details for accuracy.
• Coordinate with the sales teams to ensure customers are set up in the system and compliant.
• Confirm pricing based on each customer and program pricing list.
• Send order acknowledgements and confirmations after entry.
• Collaborate with sales and warehouse teams to optimize order processing and delivery.
• Communicate with customers, teams, and vendors to resolve issues and ensure smooth processing.
• Create, analyze, and distribute daily/weekly reports on orders.
• Coordinate with procurement to maintain stock data accuracy.
• Work with finance on AR to ensure timely payment of invoices.
• Ensure data accuracy and integrity in the ERP system.

Kenntnisse

Customer service

Communication

Organization

Time management

Analytical thinking

Problem solving

Teamwork

Attention to detail

Deadline driven

Ausbildung

College degree

Technical diploma

Tools

ERP systems

Microsoft Office

Jobbeschreibung

JOB DESCRIPTION: Order Management Specialist

LOCATION: Hybrid / On‑Site – Ashburn, VA

SALARY: $65,000 - $70,000 w/ 10% Annual Bonus

Who We Are

Janitza LP is the North American arm of Janitza electronics GmbH, a leading German manufacturer of electrical power monitoring hardware and software. A family-owned business, we make hardware and software to measure and analyze power quality measures for our data center and industrial manufacturing customers. With our tools, companies can take action to reduce energy costs, improve uptime, and decrease their carbon footprint.

Our North American branch was established in 2018 and our team is growing quickly. We’re looking for an Order Management Specialist as an addition to the operations team to assist in customer order processing and fulfillment.

Who You Are

Reporting to the Senior Manager of Business Operations, the Order Management Specialist will join our team in Ashburn, VA. You’ll work closely with the operations team to oversee and maintain the customer order process, handle inquiries, address order changes, and ensure accurate reporting. You demonstrate your expertise by working with sales, procurement, finance, and warehouse and support teams to deliver exceptional customer service and maintain smooth order fulfillment.

What You’ll Do

• Accurately input customer orders into the system and verify details for accuracy.
• Coordinate with the sales teams t o ensure customers are appropriately set up in the system to guarantee compliance.
• Confirm pricing based on each customer and program pricing list.
• Send order acknowledgements and order confirmations to customers after each order has been entered.
• Collaborate with sales and warehouse teams to optimize order processing and ensure timely delivery.
• Efficiently communicate with customers, teams, and vendors to manage issues, resolve challenges, and ensure smooth order processing and delivery.
• Create, analyze, and distribute daily and weekly reports, monitoring open and in-fulfillment orders.
• Coordinate with procurement to make sure accurate information is always maintained for appropriate stock levels.
• Work with finance on AR to ensure timely payment of invoices and send notices for overdue ones.
• Ensure data accuracy, integrity and consistency by managing customer and order-related data in our ERP system.

What You’ll Bring

Qualifications include:

• Experience using ERP or Order Management systems
• College degree, technical diploma or relevant experience.
• E xceptional customer service skills with the ability to handle customer inquiries and resolve issues in a timely manner.
• Outstanding verbal and written communication skills for interacting with customers and colleagues.
• Strong organizational skills and attention to detail.
• Proven ability to manage time effectively, prioritize tasks, and meet tight deadlines.
• Strong analytical and problem-solving skills with the ability to approach challenges strategically.
• Ability to thrive in a dynamic environment while maintaining high quality output.
• Proficient with Microsoft Office Suite.
• Ability to work effectively in a team environment.

Preferred Qualifications

• SAP experience