Order Processing Specialist

JetBrains; Foster City (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading software development company is seeking an Order Processing Specialist in Foster City, California. This role involves processing customer orders efficiently, collaborating with internal teams to ensure an outstanding customer experience. Ideal candidates will have strong organizational skills, proficiency in NetSuite, Excel, and G Suite, and a detail-oriented approach. Join a dynamic team focused on supporting sales operations and improving order processes.

Qualifications

• Strong attention to detail.
• Proactive communication and collaboration skills.
• Willingness to learn internal tools and adapt.

Responsibilities

• Process customer orders with speed and accuracy.
• Coordinate with Sales to validate order details.
• Collaborate with Finance for invoicing and payment tracking.
• Respond to order-related inquiries professionally.
• Identify and resolve discrepancies in workflows.
• Maintain accurate records in the order management system.
• Continuously seek improvements in order processing.

Skills

Detail-oriented approach

Excellent organizational skills

Professional communication skills

Ability to manage multiple tasks

Tools

NetSuite

Excel

G Suite

Job description

Join to apply for the Order Processing Specialist role at JetBrains

At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

We're looking for a highly organized and detail-oriented individual to join our team as an Order Management Specialist. You will play a critical role in supporting our sales operations by processing orders accurately and efficiently. This role requires strong attention to detail, clear communication, and a proactive attitude. You will collaborate closely with Sales, Finance, Customer Support, and other internal teams to ensure a seamless order fulfillment process and outstanding customer experience.

Responsibilities

• Process customer orders with speed and accuracy using internal systems
• Coordinate with the Sales team to validate order details, discounts, and special terms
• Collaborate with Finance to ensure accurate invoicing and payment tracking
• Respond to internal and external order-related inquiries in a timely and professional manner
• Identify and resolve discrepancies or issues in order processing workflows
• Maintain accurate and up-to-date records in the order management system
• Continuously seek improvements in order processing procedures and support documentation
• Assist in onboarding and training new team members as needed

Qualifications

• A detail-oriented approach to their work
• Excellent organizational and time-management skills
• Professional, proactive communication and collaboration skills
• A willingness to learn internal tools and adapt to new processes
• The ability to manage multiple tasks and deadlines in a fast-paced environment

Ideal candidate experience

• Prior experience in sales operations, order management, or administrative support
• Experience using NetSuite
• Proficiency in Excel and G Suite

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative and Sales

Industries

• Technology, Information and Media