Customer Service Specialist

Staffmark Group; Charleston (SC); On-site; USD 37,000 - 51,000; Full time

Job summary

Hunter Hamilton is assisting a growing organization in Charleston, SC, that delivers laboratory solutions and exceptional customer service. This in-office role offers a chance to build your career with a team that values collaboration, continuous learning, and a strong customer focus.

You will join a knowledgeable group supporting customers worldwide in a fast-paced environment. Key duties include handling phone and email support, processing orders and quotes, resolving issues, and providing

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service experience.
• Strong communication and problem-solving with a customer-first mindset.
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Experience with AS400 or other customer database/ERP systems is a plus.
• Ability to quickly learn new software and scientific terminology.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• A positive attitude, strong work ethic, and a collaborative approach to teamwork.

Responsibilities

• Deliver exceptional customer support via phone, email, and other communication channels.
• Respond to customer inquiries, troubleshoot issues, and identify the best solutions.
• Process customer orders, quotes, and order updates with a high level of accuracy and efficiency.
• Assist customers throughout the purchasing process, identifying cross-selling and upselling opportunities when appropriate.
• Handle post-order requests, including returns, replacements, complaints, and shipment delays, ensuring timely resolution.
• Provide customers with product documentation such as manuals, technical data sheets, and quality certificates.
• Participate in ongoing product, compliance, and professional development training.
• Ensure transactions comply with export regulations and applicable security requirements.
• Collaborate with internal teams to deliver a seamless customer experience.

Skills

Customer service

Communication

Problem solving

Microsoft Office

ERP systems

Organizational skills

Teamwork

Education

High school diploma

Tools

AS400

Job description

Join a growing global organization that supports the scientific community through innovative laboratory solutions and exceptional customer service. This is an excellent opportunity to build your career with a company that values collaboration, continuous learning, and delivering an outstanding customer experience. You'll work alongside a knowledgeable team supporting customers around the world while gaining exposure to scientific products and a dynamic, fast-paced environment.

This role is fully in-office

What You'll Do

• Deliver exceptional customer support via phone, email, and other communication channels.
• Respond to customer inquiries, troubleshoot issues, and identify the best solutions.
• Process customer orders, quotes, and order updates with a high level of accuracy and efficiency.
• Assist customers throughout the purchasing process, identifying cross-selling and upselling opportunities when appropriate.
• Handle post-order requests, including returns, replacements, complaints, and shipment delays, ensuring timely resolution.
• Provide customers with product documentation such as manuals, technical data sheets, and quality certificates.
• Participate in ongoing product, compliance, and professional development training.
• Ensure transactions comply with export regulations and applicable security requirements.
• Collaborate with internal teams to deliver a seamless customer experience.

What We're Looking For

• High school diploma or equivalent
• 2+ years of customer service experience
• Strong communication and problem-solving skills with a customer-first mindset
• Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Experience with AS400 or other customer database/ERP systems is a plus
• Ability to quickly learn new software and scientific terminology
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• A positive attitude, strong work ethic, and a collaborative approach to teamwork

About Us

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.