Order Management Representative

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

John H. Carter Company, Inc. is seeking a detail-oriented customer service representative in Baton Rouge to handle order entry, expediting purchase orders, and invoicing for customers and vendors.

You will maintain order status and communicate with both internal teams and external partners. The role requires at least 2 years of customer service experience, ability to read equipment and process specs, and willingness to learn multiple software programs.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Must be able to read Equipment & Process Specification documents.
• Must be able to learn multiple software programs and follow detailed processes.

Responsibilities

• Enter purchase orders and maintain status of open orders/quotes.
• Expedite delivery and communicate order status to customers/vendors.
• Invoicing for shipped orders and resolve invoicing constraints with accounting.

Skills

Customer service

Order entry

Invoicing

Expediting orders

Vendor communication

Job description

Serves as a representative interfacing with internal and external customers including factories and vendors on day-to-day business matters. Responsibilities include order entry, expediting purchase orders, maintaining status of open orders/quotes for customers, invoicing, and contacting vendors to get order statuses for jobs.

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders.
• Must be able to learn multiple software programs and follow detailed processes.
• Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed.
• Ensuring customer specific requirements are followed.
• Work with production and inside sales to ensure delivery is met.
• Accountable for an accurate backlog and shipped not invoiced report.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Attend and participate in required trainings
• Procure product and product information for customers and Inside Sales.
• Be a team player, and work well as group
• Accurately process and manage sales, purchase orders, and invoicing.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

Education and/or Work Experience

• Minimum 2 years of customer service experience preferred
• Must be able to read Equipment & Process Specification documents

*No Visa sponsorship is available at this time.