Inside Sales - Instruments

John H. Carter Company; Metairie, Northern (LA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

John H. Carter Company is seeking an Inside Sales & Scheduling professional in Metairie, LA. The role involves handling inbound/outbound inquiries via phone, fax, and email, coordinating with technicians, and supporting sales efforts for instrumentation initiatives.

The ideal candidate has 2+ years in Inside Sales and Scheduling within an industrial service setting, with a high school education minimum and preferred Engineering Technology training.

Qualifications

• Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service environment – preferably Instrumentation & Measurement products.
• Experience with other industrial equipment or services sold into the markets we serve will be considered.

Responsibilities

• Receive phone calls, faxes and emails from customers and handle in a timely manner.
• Ensure Inside efforts are aligned with Technician availability.
• Support accounting with problem invoices, returns and account information.
• Assist Sales personnel with Instrumentation initiatives.
• Complete quotes, order entry and purchase orders within customer time requirements.
• Build and cultivate solid relationships with customers.

Skills

Inside Sales

Job Scheduling

Customer relationship management

Education

High School or better

Engineering Technology training

Job description

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
  • Information handled will include Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.
• Ensure that Inside efforts are aligned with the Technician availability.
• Support JHC accounting department with problem invoices, returns and general customer account information.
• Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Work closely with and support the JHC product principals when required to do so.
• Actively and enthusiastically attend required and preferred training.
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required.
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise.
• Accurately complete quotes, order entry and purchase orders within the customers time requirements.
• Always build and cultivate solid relationships

Qualifications

Education

Required

High School or better.

Preferred

Technical/Other Training or better in Engineering Technology or related field.

Experience

Required

2 years:

Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment – preferably in Instrumentation & Measurement products.

Preferred

In the absence of a specific instrumentation products and service background, experience with other industrial equipment and services sold into the markets we serve, will be considered.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.