Customer Operations Associate

Kids for the Future; Michigan; On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health benefits

Vision & Rx benefits

Premium dental

401k plan

Job summary

J. Rettenmaier USA is seeking a detail-oriented AR Invoicing Clerk in Schoolcraft, MI to support the Customer Operations team. The role focuses on accurate AR invoicing, order documentation, and customer communication.

Responsibilities include processing invoices, generating AR documents, and ensuring timely delivery of required paperwork, with a strong emphasis on accuracy and professional service.

Qualifications

• Data-entry experience and familiarity with AR invoicing and order fulfillment processes.
• Strong verbal and written communication skills with internal teams and customers.
• High attention to detail in managing orders, invoices, and shipment documentation.

Responsibilities

• Ensure accuracy of billing address, shipping address, items, quantities and pricing.
• Provide customer with required documentation pertaining to shipment.
• File all AR Invoices and maintain filing system.
• Run and verify monthly reports to ensure all deliveries are invoiced within the required period.

Skills

Data entry

Verbal & written communication

Attention to detail

Microsoft Office

ERP familiarity

Education

High school diploma

Tools

SAP

Job description

• Location 16369 Highway 131,Schoolcraft, MI, 49087,United States
• Base Pay $19.00 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

About the Company:

If you are you looking to become a part of a team who’s on a mission to provide sustainable products to a number of industries around the world, J. Rettenmaier USA is the company for you! As the leading manufacturer of insoluble fibers, we take pride in our commitment to providing our employees with a comfortable and collaborative work environment, inclusive culture and the best training and development programs. To prove how much we value our employees’ health and wellbeing in and out of the workplace we offer exemplary health, vision and Rx benefits, premium free dental and a generous 401k plan. Not to mention our competitive pay and many more employee perks. With a total of 8 locations across the US, we are always welcoming individuals eager to learn and grow with our fiber family.

What We Manufacture:

Whether it be a US trend or an industry standard, JRS USA fibers offer solutions to help fit product needs across a number of industries, including pharmaceutical, pet, and food. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are favorable throughout all the industries we serve.

• ProcessA/RInvoicingensuringaccuracyofbilling address, shipping address, items, quantities and pricing.
• Providecustomerwithrequesteddocumentationpertainingtoshipment.
• FileallA/RInvoicesandmaintain filing system.
• Runandverifymonthendreportstoensurealldeliveriesareinvoicedwithintherequiredperiod .
• Communicatewithaprofessionaland friendly demeanor.
• Buildrelationshipswithcustomersthroughreliableservice,knowledgeandwillingnesstogotheextra mile.
• ProjectsasassignedbyCustomerOperationsManager and Sales Operations Manager .
• PrintandScanallshippingdocumentationforelectronicrecord retention where necessary.
• Doublecheckshipmentstoensurequantitiesdeliverynotedmatch the bill of lading.
• Deliverynoteanythirdpartywarehouseshipmentsensuringquantityorderedisthequantitythat shipped.
• Utilizequeries, createA/RInvoicesin SAP andverifyallorderdetailsforaccuracy.
• Communicateboth internally and externallywhenthereisa discrepancy to find resolution.
• ProvideAccountingdepartmentwithcopiesoftheA/Rinvoiceforallelectronicsubmittedinvoices.
• Providecustomerrequireddocumentationasinstructedontheorderacknowledgementand warehouse
• Maintain file system for all invoicing documents purging and restructuring yearly.
• Professionally field phone calls, faxes and emails from customers and direct them to the correct contact, or collect the necessary information to forward.
• Preparedocumentationforcredit memos.
• Maintainregularconsistentandprofessionalattendance,punctuality,personalappearance,andadherencetoall relevant policies and procedures.
• Other duties as assigned.

Requirements

• High school diploma required; a degree in a related field is a plus
• Proven experience in data entry and familiarity with A/R Invoicing and order fulfillment processes.
• Strong verbal and written communication skills, with the ability to communicate effectively with internal teams and customers.
• High attention to detail, particularly in managing orders, invoices, and shipment documentation, ensuring accuracy and adherence to established processes.
• Proficient in Microsoft Office Suite, including Outlook, Excel, and Word at a basic o intermediate level; familiarity with order processing software, preferable SAP or similar ERP SYSTEM.
• Capable of performing basic math calculations related to invoicing and order processing.
• Exceptional organizational and time management skills, able to prioritize tasks and manage multiple accounts and deadlines effectively.
• Ability to troubleshoot and resolve issues related to invoicing or order discrepancies in a timely manner.
• Willingness to provide support to the Customer Operations team and other departments as needed, contributing to overall business efficiency.
• Strong customer service focus, committed to delivering exceptional customer satisfaction.
• Willingness to take on additional accounts and responsibilities as the position grows, demonstrating flexibility in a dynamic work environment.