Order Entry Specialist

TEKsystems; United States; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Job summary

TEKsystems is hiring a Customer Service & Order Management Representative for a hybrid contract-to-hire role based in Menomonee Falls, WI. You will manage customer orders, ensure accurate pricing and delivery details, and coordinate across sales, logistics, and finance teams to deliver a seamless customer experience.

The position requires 2+ years in customer service/order management and proficiency with ERP/CRM systems such as SAP or Oracle.

Qualifications

• 2+ years of experience in customer service, order management, order processing, or a similar role.
• Experience using ERP, order management, or CRM systems such as SAP, Oracle, Infor/SyteLine, or comparable platforms.
• Strong written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good problem solving and organizational skills.
• Professional, patient, and customer focused approach.
• Ability to collaborate effectively across multiple departments.

Responsibilities

• Enter and manage customer orders while ensuring pricing, product, and delivery information is accurate
• Validate orders and resolve exceptions, including pricing or order discrepancies
• Monitor open orders and communicate order and delivery status to customers
• Process credits, cancellations, purchase order revisions, returns, exchanges, and order modifications
• Respond to inbound customer calls and emails regarding orders, products, services, and deliveries
• Investigate and resolve internal and external customer inquiries
• Maintain accurate documentation of orders, purchase orders, confirmations, and customer transactions
• Partner with sales, logistics, finance, and supply chain teams to resolve customer and order issues
• Support month end activities and established compliance requirements
• Monitor customer accounts and transactions for quality assurance
• Identify recurring customer issues and contribute to process improvement initiatives

Skills

Customer service

Order management

ERP systems

Education

High school diploma or equivalent

Tools

SAP

Oracle

Infor/SyteLine

Job description

Customer Service & Order Management Representative

Work Arrangement: Hybrid, 3 days onsite and 2 days remote

Schedule: Monday through Friday, standard business hours, CST

Employment Type: Contract with potential for extension

Anticipated Start: ASAP

About the Opportunity

A large, established global organization within the consumer products and manufacturing industry is looking for a Customer Service & Order Management Representative to join its growing customer support team in Tulsa.

This position is ideal for someone who enjoys working with customers while also managing the details behind order processing, delivery coordination, and issue resolution. You will work closely with sales, logistics, finance, and supply chain teams to help deliver an accurate and seamless customer experience.

You will be joining a collaborative team of approximately 25 employees in a close knit working environment.

What You'll Do

Enter and manage customer orders while ensuring pricing, product, and delivery information is accurate

Validate orders and resolve exceptions, including pricing or order discrepancies

Monitor open orders and communicate order and delivery status to customers

Process credits, cancellations, purchase order revisions, returns, exchanges, and order modifications

Respond to inbound customer calls and emails regarding orders, products, services, and deliveries

Investigate and resolve internal and external customer inquiries

Maintain accurate documentation of orders, purchase orders, confirmations, and customer transactions

Partner with sales, logistics, finance, and supply chain teams to resolve customer and order issues

Support month end activities and established compliance requirements

Monitor customer accounts and transactions for quality assurance

Identify recurring customer issues and contribute to process improvement initiatives

What We're Looking For

Required Qualifications

High school diploma or equivalent

2+ years of experience in customer service, order management, order processing, or a similar role

Experience using ERP, order management, or CRM systems such as SAP, Oracle, Infor/SyteLine, or comparable platforms

Strong written and verbal communication skills

Strong attention to detail and accuracy

Good problem solving and organizational skills

Professional, patient, and customer focused approach

Ability to collaborate effectively across multiple departments

Preferred Experience

Experience within manufacturing, supply chain, distribution, retail, or consumer products

Basic Microsoft Office skills

Experience supporting customers throughout the order to delivery process

Why Consider This Opportunity?

$20 to $22/hour

Hybrid schedule with 2 remote days per week

Opportunity to gain experience with a large, established global organization

Collaborative and team oriented working environment

Exposure to customer service, sales, logistics, supply chain, and finance operations

Potential for contract extension based on business needs and performance

Who Would Be a Great Fit?

We are looking for someone who combines strong customer service skills with order management experience.

If you have worked in a B2B customer service, manufacturing, distribution, supply chain, or order processing environment and enjoy solving customer problems while keeping orders moving accurately through the system, this could be a strong next opportunity.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Type & Location

This is a Contract to Hire position based out of Menomonee Falls, WI.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Menomonee Falls, WI.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a hybrid position in Menomonee Falls,WI.