Order Management & Customer Support Specialist

Xylem; Mokena (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Generous PTO & holidays

Retirement savings plan

Health, dental, vision insurance

Job summary

Xylem is seeking a Customer Support Specialist in Mokena, IL to handle order processing, quoting, and end-to-end order management while delivering responsive customer service. You will work with sales staff and customers, coordinating orders, pricing, and delivery, and resolving billing issues with A/R teams.

The role requires 1+ year of related experience, MS Office skills, and comfort supporting a sales team in a matrixed environment.

Qualifications

• 1+ years of experience with order management, account management, or similar experience.
• Mechanical background/experience preferred.
• Customer Service experience.
• Experience with billing, invoicing, quoting, or related activities.
• Experience supporting a sales team preferred.
• Ability to work with diverse workforce and customer base in a matrixed organization.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Order Management: Processes orders for products and/or services from sales staff or direct customer contact.
• Customer Billing Resolution: Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
• Sales Support: Provide price & availability, formal quotations and other pre and post order support functions.
• Coordinate with other departments regarding order status, shipping dates, prices, product availability and back orders.

Skills

Order management

Account management

Customer service

Billing, invoicing

Quoting

Sales support

Microsoft Office Suite

CRM experience

Education

High School Diploma or equivalent

Tools

Salesforce.com CRM

AS 400

Select Configure Price Quote (SCPQ)

SAP S/4HANA

Job description

Xylem is seeking a Customer Support Specialist in Mokena, IL to handle order processing, quoting, and end-to-end order management while delivering responsive customer service. You will work with sales staff and customers, coordinating orders, pricing, and delivery, and resolving billing issues with A/R teams.

The role requires 1+ year of related experience, MS Office skills, and comfort supporting a sales team in a matrixed environment.