Technical Customer Success Specialist

Ebro Electronic GmbH; Morton Grove (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) with company contribution

Paid time off

Tuition reimbursement

Job summary

Xylem in Morton Grove, IL is seeking a Technical Customer Service Representative to manage orders, support customers, and coordinate with internal teams. The role requires experience in customer service for technical products and proficiency with CRM systems.

Responsibilities include processing orders in LN, eLogia, and ESP-REP, handling inquiries, maintaining order data, and collaborating with shipping and product teams.

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office; Experience in an ERP or CRM system (SAP or Salesforce preferred).
• Strong customer advocacy skills and ability to work independently.

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter‑departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

Technical product knowledge

CRM systems

Microsoft Office

Communication

Problem solving

Independent work

Multitasking

Education

Two years of college or technical schooling

Five years in a technical position

Tools

LN

eLogia

ESP-REP

SAP

Salesforce

Job description

Xylem in Morton Grove, IL is seeking a Technical Customer Service Representative to manage orders, support customers, and coordinate with internal teams. The role requires experience in customer service for technical products and proficiency with CRM systems.

Responsibilities include processing orders in LN, eLogia, and ESP-REP, handling inquiries, maintaining order data, and collaborating with shipping and product teams.