Order Management & Customer Experience Lead

Xylem; Du Bois (NE); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Xylem, a Fortune 500 water solutions leader, seeks a Customer Service Manager to direct the Customer Service organization and optimize the Order Management process. In this role, you will shape strategy, drive automation, and implement continuous improvements to serve customer needs while managing budgets and performance metrics.

A bachelor’s degree and 1–2 years of management experience are required, with strong communication and ERP skills.

Qualifications

• Bachelor’s degree in Business or equivalent experience is required.
• 1–2 years of management experience.
• Strong communication skills and leadership abilities.
• Working knowledge of Microsoft Office and ERP systems.
• Process improvement experience; Lean/Six Sigma desired.

Responsibilities

• Lead the Customer Service organization to orchestrate the Order Management process.
• Develop strategy, automation, and continuous improvements to better serve customer requirements.
• Monitor queues and ensure staff coverage across customer verticals (Water/Gas/Electric/Services).
• Establish service metrics and monitor results; manage budgeting and expenditures.
• Drive system/process improvements and meet customer service objectives.

Skills

Leadership

Communication

Process improvement

Lean/Six Sigma

Management experience

ERP knowledge

Microsoft Office

Education

Bachelor’s degree in Business or equivalent experience

Tools

Microsoft Office

ERP systems

Job description

Xylem, a Fortune 500 water solutions leader, seeks a Customer Service Manager to direct the Customer Service organization and optimize the Order Management process. In this role, you will shape strategy, drive automation, and implement continuous improvements to serve customer needs while managing budgets and performance metrics.

A bachelor’s degree and 1–2 years of management experience are required, with strong communication and ERP skills.