Customer Service Manager: Order Management & Process Improvement

YSI Inc.; Pennsylvania; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k)

Paid time off

Parental leave

Tuition reimbursement

Job summary

Xylem is hiring a Customer Service Manager to lead the order management team, streamline processes, and deliver excellent customer satisfaction. You will oversee order entry, expedites, and cross-functional collaboration with Water/Gas/Electric sectors, driving continuous improvement and measurable results.

The role requires a Bachelor's degree in Business or related field and 1–2 years of management experience, with proficiency in ERP systems and MS Office.

Qualifications

• Bachelor’s degree in Business or equivalent required.
• 1–2 years of management experience.
• Experience with ERP and MS Office.

Responsibilities

• Lead the Customer Service team to manage order processing and expediting.
• Monitor queues and optimize service across product lines.
• Drive process improvements and system enhancements.
• Develop service metrics and budgets to meet targets.

Skills

Leadership

Customer service management

Communication

Process improvement

Education

Bachelor's degree in Business or related field

Tools

ERP systems

Microsoft Office

Job description

Xylem is hiring a Customer Service Manager to lead the order management team, streamline processes, and deliver excellent customer satisfaction. You will oversee order entry, expedites, and cross-functional collaboration with Water/Gas/Electric sectors, driving continuous improvement and measurable results.

The role requires a Bachelor's degree in Business or related field and 1–2 years of management experience, with proficiency in ERP systems and MS Office.