Technical Customer Support Specialist (B2B)

YSI Inc.; Morton Grove (IL); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Join Xylem's Americas Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative. You will manage customer orders, coordinate with internal departments, and ensure accurate order processing and delivery support.

Ideal candidates bring 3+ years of customer service in a technical B2B context, ERP/CRM experience, and strong MS Office skills. This on-site role offers growth within a global water technology leader.

Qualifications

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office.
• Experience in an ERP or CRM system (SAP or Salesforce preferred).

Responsibilities

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills

Customer service

MS Office

ERP/CRM systems

Education

Two years of college or technical schooling

Tools

SAP

Salesforce

Job description

Join Xylem's Americas Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative. You will manage customer orders, coordinate with internal departments, and ensure accurate order processing and delivery support.

Ideal candidates bring 3+ years of customer service in a technical B2B context, ERP/CRM experience, and strong MS Office skills. This on-site role offers growth within a global water technology leader.