Customer Service Manager: Order Management Leader

Xylem; Pennsylvania; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Xylem is a Fortune 500 global water solutions company seeking a Customer Service Manager to lead the Customer Service organization and oversee the end-to-end Order Management process.

You will drive strategy, automation, and continuous improvement to better serve customer requirements and needs, prioritizing customer satisfaction across water utility, industrial, residential and commercial segments.

Qualifications

• Bachelor’s degree in Business or equivalent experience.
• 1–2 years of management experience.
• Working knowledge of Microsoft Office and ERP systems.
• Effective leadership and strong communication skills.
• Lean/Six Sigma experience desired.

Responsibilities

• Lead the Customer Service organization to manage the Order Management process.
• Monitor queues and ensure staff adequately service all customer verticals.
• Automate and improve order entry processes across product lines.
• Contribute to strategic plans and performance reviews.
• Establish service metrics and drive continuous improvement.

Skills

Leadership

Communication

Process improvement

Lean/Six Sigma

Education

Bachelor’s degree in Business or equivalent experience

Tools

ERP systems

Microsoft Office

Job description

Xylem is a Fortune 500 global water solutions company seeking a Customer Service Manager to lead the Customer Service organization and oversee the end-to-end Order Management process.

You will drive strategy, automation, and continuous improvement to better serve customer requirements and needs, prioritizing customer satisfaction across water utility, industrial, residential and commercial segments.