Order Management & Customer Success Specialist

Transcendia, Inc.; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Transcendia, Inc. seeks a Customer Service Representative to manage the full order experience from inquiry to delivery and resolution.

This role works with sales, manufacturing, quality, planning, logistics, and other teams to ensure orders are entered accurately and communicated clearly. The ideal candidate is organized, proactive, and capable of handling complex customer needs in a fast-paced manufacturing environment, balancing customer expectations with operational realities while

Qualifications

• Prior customer service experience preferred.
• Strong verbal and written communication.
• High motivation, urgency, and follow-up skills.
• Excellent organizational and multitasking abilities.
• Discretion, confidentiality, and attention to detail.
• Ability to elevate issues when needed.
• Positive attitude and adaptability to policy changes.

Responsibilities

• Advocate for customers and own issues through resolution.
• Accurately enter and track orders; monitor open orders.
• Resolve complex issues; escalate when necessary.
• Perform under pressure; meet deadlines with quality work.
• Assist with inquiries on orders, quotes, specs, pricing, and availability.
• Identify information gaps and gather needed details from customers.
• Offer alternative products when exact needs cannot be met.
• Build internal partnerships across functions; use CRM tools.

Skills

Customer service

Communication

Organization

Attention to detail

Problem solving

Team player

Continuous improvement

Education

Associate's degree in business or related field

Tools

CRM software

Job description

Transcendia, Inc. seeks a Customer Service Representative to manage the full order experience from inquiry to delivery and resolution.

This role works with sales, manufacturing, quality, planning, logistics, and other teams to ensure orders are entered accurately and communicated clearly. The ideal candidate is organized, proactive, and capable of handling complex customer needs in a fast-paced manufacturing environment, balancing customer expectations with operational realities while