Order Management & Client Success Coordinator

Kelvion Inc.; Catoosa (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Kelvion Inc. in Oklahoma is seeking an Order Management Coordinator to manage customer accounts and provide technical and service support, ensuring a responsive, high-quality experience.

You will be the primary contact for post-shipment inquiries, coordinate warranty and service requests, and work cross-functionally to resolve issues. Proficiency in Microsoft Office and ERP systems is expected, with a focus on accuracy and timely delivery.

Qualifications

• Strong communication, analytical, and organizational skills.
• Proficiency in Microsoft Office and ERP/other software systems.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience in manufacturing or oil & gas industries is preferred.

Responsibilities

• Manage assigned customer accounts with minimal supervision.
• Serve as the primary contact for post-shipment inquiries, coordinating warranty claims, service requests, and issue resolutions.
• Conduct follow-up outreach to confirm issue resolution and customer satisfaction.
• Respond promptly and effectively to post-delivery questions and concerns.
• Maintain strong customer relationships and proactively identify future needs.
• Monitor market trends, customer needs, and industry developments to identify opportunities that improve customer satisfaction and support business growth.
• Crosstrain on multiple product lines to provide team coverage and support.
• Perform other responsibilities as assigned.
• Resolve escalated customer concerns, including complaints, complex billing questions, account disputes, and
• Support root cause investigations related to customer issues.
• Participate in onsite customer audits and support audit preparation activities.
• Identify opportunities to improve customer service processes and workflows.
• Incorporate Kelvion’s Standard of Excellence, including its commitment to quality, into every product and service provided.
• Comply with all Quality Management System requirements.

Skills

Communication

Analytical skills

Organizational skills

Multi-tasking

Education

Associate’s degree or higher

High school diploma with 4+ years experience

Experience in manufacturing or oil & gas industries preferred

Tools

Made2Manage

Job description

Kelvion Inc. in Oklahoma is seeking an Order Management Coordinator to manage customer accounts and provide technical and service support, ensuring a responsive, high-quality experience.

You will be the primary contact for post-shipment inquiries, coordinate warranty and service requests, and work cross-functionally to resolve issues. Proficiency in Microsoft Office and ERP systems is expected, with a focus on accuracy and timely delivery.