Order Management & Customer Care Specialist

General Fasteners Company; Livonia (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

10 paid holidays

Generous PTO

401(k) option

FSAs

Life insurance

Casual environment

Team-oriented culture

Medical, dental, vision insurance for

Job summary

General Fasteners Company is hiring a full-time Order Management Specialist to coordinate daily orders, shipments, and customer communications. The role supports Account Managers and cross-functional teams to ensure accurate, timely processing, with strong emphasis on data accuracy and customer satisfaction.

Ideal candidates will have strong ERP/Office skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent.
• Preferred: Associate degree or higher, or 2+ years of related experience.
• Experience in the fastener, distribution, or manufacturing industries is preferred.

Responsibilities

• Support Account Managers and customer accounts as assigned.
• Coordinate orders, shipments, and ASNs; process orders through to shipment with internal teams.
• Communicate supply constraints and adjust orders with customers and internal teams.
• Respond to shipping documentation and proof of delivery requests.
• Analyze demand changes and communicate to Buyers and customers as needed.
• Assist in resolving customer concerns with Operations, QA, and Engineering; process RMAs and replacement orders.
• Support Finance in resolving receivables; process credits and debits.
• Prepare and track customer quotations; review contracts/POs; set up customers and manage pricing.

Skills

Urgency & ownership

Communication skills

Problem solving

Detail orientation

Time management

Organizational skills

Data analysis

ERP & MS Office

Flexibility

Process adherence

Education

High school diploma or equivalent

Associates degree or higher / 2+ years related experience

Tools

ERP systems

MS Word

Excel (VLOOKUP & Pivots)

Outlook

Job description

General Fasteners Company is hiring a full-time Order Management Specialist to coordinate daily orders, shipments, and customer communications. The role supports Account Managers and cross-functional teams to ensure accurate, timely processing, with strong emphasis on data accuracy and customer satisfaction.

Ideal candidates will have strong ERP/Office skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.