Order Management Specialist

General Fasteners; Livonia (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

10 paid holidays

Generous PTO

401(k) option

FSAs

Life insurance

Casual environment

Team-oriented culture

Medical, dental, vision insurance for

Job summary

General Fasteners Company is hiring a full-time Order Management Specialist to coordinate daily orders, shipments, and customer communications. The role supports Account Managers and cross-functional teams to ensure accurate, timely processing, with strong emphasis on data accuracy and customer satisfaction.

Ideal candidates will have strong ERP/Office skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent.
• Preferred: Associate degree or higher, or 2+ years of related experience.
• Experience in the fastener, distribution, or manufacturing industries is preferred.

Responsibilities

• Support Account Managers and customer accounts as assigned.
• Coordinate orders, shipments, and ASNs; process orders through to shipment with internal teams.
• Communicate supply constraints and adjust orders with customers and internal teams.
• Respond to shipping documentation and proof of delivery requests.
• Analyze demand changes and communicate to Buyers and customers as needed.
• Assist in resolving customer concerns with Operations, QA, and Engineering; process RMAs and replacement orders.
• Support Finance in resolving receivables; process credits and debits.
• Prepare and track customer quotations; review contracts/POs; set up customers and manage pricing.

Skills

Urgency & ownership

Communication skills

Problem solving

Detail orientation

Time management

Organizational skills

Data analysis

ERP & MS Office

Flexibility

Process adherence

Education

High school diploma or equivalent

Associates degree or higher / 2+ years related experience

Tools

ERP systems

MS Word

Excel (VLOOKUP & Pivots)

Outlook

Job description

General Fasteners Companyis looking to hire afull-time Order Management Specialist.Would you like to join astable and growing companywhere there ispotential for career growth? If so, please read on!

This Order Management Specialistposition earns acompetitive starting wageand we also offer great benefits and perks.

• 10 paid holidays
• generous paid time off (PTO)
• a 401(k) option
• flexible spending accounts (FSAs)
• life insurance
• a down-to-earth casual environment
• a positive team-oriented culture
• Our full-time employees also have access to medical, dental, vision, and other insurance options

KEY RESPONSIBILITIES AND COMPETENCIES

• Support Account Managers and customer accounts as assigned
• Daily coordination of orders, material shipments and ASN’s, entry/processing and management of incoming customer orders through shipment, including internal expedites with supply chain, QA, Operations and Logistics to ensure accurate and timely processing of orders
• Work with customers and internal teams to communicate constraints in supply and coordinate with them to adjust orders accordingly
• Respond to customer requests related to shipping documentation and proof of delivery
• Analyze and communicate customer demand changes internally to Buyer and externally to Customer when appropriate
• Assist in investigation and resolution of customer concerns, working with Operations, Supply Chain, QA and Engineering as necessary to ensure closure, along with entering and tracking RMA’s and replacement Customer orders as necessary
• Support Finance in resolving receivables and invoicing concerns; process credits and debits as needed
• Provide follow-up support for all customer or company requests and objectives Dependent upon account, responsibilities may include instances of:
• Process, submit and follow up on customer quotations
• Contract/P.O. Review and Records Management per documented processes
• Initiate set up of customers and track to completion
• Manage customer pricing in system
• Prepare, submit and track customer drawing or specification changes, deviation requests, supplier change requests and buy authorizations
• Support the reduction of excess and obsolete inventory by investigating and compiling supporting information
• Update and maintain all applicable reports in a timely manner
• Support GFC branch(es) with contract VMI serial files (if applicable)

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong sense of urgency and ownership with a commitment to providing exceptional customer service when working with customers and internal teams
• Excellent verbal, written, and interpersonal communication skills
• Ability to identify and negotiate solutions aligned with company strategies and goals while gaining customer agreement
• Strong attention to detail and accuracy while meeting deadlines
• Ability to manage multiple detailed tasks with frequent interruptions
• Strong organizational and follow up skills with the ability to manage time, plan effectively, and adapt workload to shifting priorities
• Ability to identify potential and actual problems and take appropriate steps to prevent or resolve issues
• Analytical ability to gather and interpret data, evaluate relevant information, and draw accurate conclusions
• Proficient in ERP systems and Microsoft Word, Excel including VLOOKUP and pivot tables, and Outlook
• Willingness and ability to be flexible and adapt to changing job requirements
• Ability to understand and follow all established processes and procedures

PHYSICAL REQUIREMENTS:

• Must be able to sit and work at a computer for up to 8 hours per day

JOB QUALIFICATIONS:

• Must have high school diploma or equivalent
• Preferred: Associates Degree or higher, or 2+ years of related experience
• Experience in the fastener, distribution, or manufacturing industries is preferred

ABOUT GENERAL FASTENERS COMPANY

Founded in 1952, General Fasteners Company is a full-service distributor of Fasteners and Assembly Components. We excel at providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. Our company culture plays a large part in our success. With 15 locations in North America, General Fasteners Company continues to provide these services to numerous companies throughout the region. General Fasteners Company continues to find new and innovative ways to service our customers as we carry on the traditional values on which our company was founded. After 70 years, we continue to be a privately held Michigan corporation dedicated to helping our customers reach their strategic goals through inventory solutions. We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.