Order Management Analyst

Up Closets of Charleston; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking an Order Management Analyst to support the order-to-cash process. This role involves ensuring accurate processing of customer orders, collaborating with various teams, and driving operational efficiency. The ideal candidate thrives in dynamic environments, possesses strong attention to detail, and has experience with CRM systems like Salesforce. Join a forward-thinking company that values innovation and offers a hybrid work environment, competitive salary, and comprehensive benefits. If you're passionate about making an impact and solving complex problems, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision insurance

Company-paid Life Insurance

Short and long-term disability insurance

Flexible Spending Account

Tuition Reimbursement

Mental Wellness Benefits

Flexible PTO

Catered lunch each day

401(k) with employer match

Qualifications

• 2-4 years experience in order management or related role in B2B.
• Strong attention to detail and accuracy in managing orders.

Responsibilities

• Process customer orders and ensure compliance with pricing and contracts.
• Collaborate with teams to resolve order discrepancies and improve processes.

Skills

Order Management

Sales Operations

Revenue Operations

Attention to Detail

Problem-Solving Skills

Written Communication

Verbal Communication

Education

Bachelor's Degree in Business or Related Field

Tools

Salesforce

CPQ Solutions

Job description

Livingston, NJ / New York, NY / Sunnyvale, CA / Philadelphia, PA

CoreWeave is the AI Hyperscaler, delivering a cloud platform of cutting-edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient, and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

CoreWeave powers the creation and delivery of the intelligence that drives innovation.

About The Role:

CoreWeave is in a critical phase of expansion, having experienced remarkable continued growth in 2024. As an Order Management Analyst, you will play a crucial role in supporting the order-to-cash process by ensuring the accurate and efficient processing of customer orders. You will collaborate with Sales, Finance, Accounting, and Legal teams to ensure all agreements are booked in accordance with our bookings policy, assist in resolving order discrepancies, and contribute to process improvements. Reporting to the Deal Desk Manager, you will help drive operational efficiency while maintaining a strong focus on accuracy and customer satisfaction. As we scope and onboard a CPQ solution, you’ll provide important solution design feedback and help us test and enable the new process to the field.

Key Responsibilities:

• Order Processing & Validation: Review and process order forms, ensuring Salesforce data matches the order for accurate downstream billing and accounting; own the end-to-end process of booking a non-standard order.
• Contract & Pricing Compliance: Verify that order details align with approved pricing, contract terms, and discounting guidelines.
• Collaboration & Communication: Work closely with Sales, Finance, and Legal teams to ensure smooth order flow for both standard and non-standard deals.
• Systems & Data Management: Maintain accurate records in Salesforce and in our new CPQ solution.
• Support & Issue Resolution: Act as a point of contact for sales and commercial accounting team members for questions or issues related to deal structure and billing.
• Process Improvement: Identify and recommend enhancements to the order management process to improve efficiency and accuracy.
• Documentation & Reporting: Assist in maintaining order management documentation and support reporting efforts related to revenue and bookings.
• Month End Close: Work with Finance to ensure our books are closed on time and in accordance with audit expectations.

Who You Are:

Minimum Qualifications:

• 2-4 years of experience in order management, sales operations, revenue operations, finance operations, or a related role in a B2B environment.
• Strong attention to detail and ability to manage high volumes of orders with accuracy.
• Experience with CRM systems (e.g., Salesforce) and familiarity with CPQ solutions.
• Excellent organizational and problem-solving skills.
• Strong written and verbal communication skills, with the ability to interact effectively across teams.
• Applicants must have work authorization that does not require sponsorship from the company now or in the future.

Preferred Qualifications:

• Experience working in a SaaS, cloud infrastructure, or high-growth tech environment.
• Expertise in CPQ tools and subscription billing models.
• Understanding of revenue recognition principles and basic finance concepts.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $80,000-$110,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

What We Offer:

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave.
• Company-paid Life Insurance.
• Voluntary supplemental life insurance.
• Short and long-term disability insurance.
• Flexible Spending Account.
• Health Savings Account.
• Tuition Reimbursement.
• Mental Wellness Benefits through Spring Health.
• Family-Forming support provided by Carrot.
• Flexible, full-service childcare support with Kinside.
• 401(k) with a generous employer match.
• Flexible PTO.
• Catered lunch each day in our office and data center locations.
• A casual work environment.
• A work culture focused on innovative disruption.

Our Workplace:

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.

For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA) , CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [e-mail].