Order Lifecycle & Customer Support Specialist

iGas USA, Inc.; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

iGas USA, Inc. is seeking a highly organized Processing & Support Representative to manage the full order lifecycle, resolve issues, and coordinate across sales, logistics, warehouse, and operations.

You will be the primary contact for customers and internal teams to ensure accurate orders, timely shipments, and smooth fulfillment. The ideal candidate has strong problem-solving skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment while building lasting

Qualifications

• 3+ years in customer service, order management, or related roles.
• Organized, detail-oriented, and able to manage multiple priorities.
• Strong written and verbal communication skills.
• Experience with ERP/CRM systems.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage the complete order lifecycle from PO review through shipment and delivery.
• Review POs for accuracy and validate pricing before processing.
• Investigate and resolve order discrepancies, shortages, shipping issues, and incorrect deliveries.
• Identify pricing inconsistencies and place orders on hold until corrections are made to prevent fulfillment errors.
• Coordinate with all departments to ensure efficient order fulfillment.
• Process Sales Return Orders (SROs) and coordinate with internal departments.

Skills

Customer service

Organizational skills

Communication

Problem solving

Multi-tasking

Tools

ERP systems

CRM systems

MS Office

Job description

iGas USA, Inc. is seeking a highly organized Processing & Support Representative to manage the full order lifecycle, resolve issues, and coordinate across sales, logistics, warehouse, and operations.

You will be the primary contact for customers and internal teams to ensure accurate orders, timely shipments, and smooth fulfillment. The ideal candidate has strong problem-solving skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment while building lasting