Customer Support Representative

A-Gas Americas; Bowling Green (OH); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Annual bonus

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

401(k)

Disability insurance

Life insurance

Training & certifications

Tuition reimbursement

Job summary

A-Gas Americas is seeking a Network Customer Support Representative to serve as a key contact for internal and external customers, delivering responsive service, accurate order support, and proactive coordination.

This on-site role supports the West Coast Field Service Team with hours 10AM EST–7PM EST, coordinating quotes, orders, and customer updates while working cross-functionally to exceed service expectations.

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• Three or more years of customer service, account support, order processing, or related experience preferred.
• Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred.
• Excellent written and verbal communication skills, with a professional and customer-focused approach.
• Strong interpersonal skills and ability to build productive relationships with customers and colleagues.
• Ability to organize and prioritize work, manage multiple assignments, and meet deadlines in a fast-paced environment.
• High attention to detail and commitment to accuracy in customer records, orders, and reports.
• Sound problem-solving skills and the ability to handle customer concerns with discretion and professionalism.
• Ability to maintain confidentiality and manage sensitive business and customer information.
• Proficiency with Microsoft Office applications, including Excel, and experience with Salesforce, SAP, SharePoint, Intacct, ticketing systems, or similar platforms.
• Ability to work independently and collaboratively as part of a cross-functional team.

Responsibilities

• Deliver a high level of service and proactive account support to internal and external customers.
• Respond to customer inquiries by phone and email, route calls appropriately, and provide timely updates and tracking information.
• Partner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met.
• Open and maintain customer accounts by coordinating required documentation with Finance and applicable sales, accounts, and field teams.
• Enter, review, and track sales orders and manual work orders in Salesforce accurately and efficiently.
• Confirm order details, including contract pricing, fees, purchase orders, payment terms, and account requirements.
• Prepare customer quotes and send invoices to customers and internal stakeholders.
• Address customer concerns professionally, research returns and rebills, and coordinate follow-up through resolution.
• Work with Accounting on check-request status, account holds, refunds, and documentation for new and existing customers.
• Generate or request certificates of insurance for new and existing customers.
• Support franchise locations with back-office needs, including insurance documentation, contracts, and account administration.
• Collaborate with cross-functional teams to ensure work is completed accurately and on time.
• Prepare and analyze job reports for Finance and maintain accurate customer and order records.
• Create and maintain dashboards in Salesforce and SharePoint to support reporting and data visibility.

Skills

Customer service

Account support

Order processing

Communication

Team collaboration

Attention to detail

Microsoft Office

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Salesforce

SharePoint

SAP

Intacct

Ticketing systems

Job description

Customer Support Representative

Who We Are

A-Gas is the global expert in the supply and life-cycle management of specialty chemicals and gases.

A-Gas also provides refrigerants, blowing agents, fire protection agents, and carbon credit offsets. Rapid Recovery is the company's service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas leads the industry in developing cutting-edge solutions designed to protect the environment. For more information on A-Gas, go to www.agas.com/us.

Job Overview

A-Gas is seeking an energetic, detail-oriented, and customer-focused Network Customer Support Representative to join our growing team. This position serves as a key point of contact for internal and external customers, providing responsive service, accurate order support, and proactive account coordination. The ideal candidate is a strong written and verbal communicator who builds trusted professional relationships, works effectively across departments, and consistently delivers exceptional customer experience.

This role will support our West Coast Field Service Team. The hours required for support will be 10AM EST - 7PM EST to lead quoting, supporting the field team and calls.

Key Responsibilities

• Deliver a high level of service and proactive account support to internal and external customers
• Respond to customer inquiries by phone and email, route calls appropriately, and provide timely updates and tracking information
• Partner with the Network Customer Support Manager and field teams to strengthen customer relationships and ensure service expectations are met or exceeded
• Open and maintain customer accounts by coordinating required documentation with Finance and applicable sales, accounts, and field teams
• Enter, review, and track sales orders and manual work orders in Salesforce accurately and efficiently
• Confirm order details, including contract pricing, fees, purchase orders, payment terms, and account requirements
• Prepare customer quotes and send invoices to customers and internal stakeholders
• Address customer concerns professionally, research returns and rebills, and coordinate follow-up through resolution
• Work with Accounting on check-request status, account holds, refunds, and documentation for new and existing customers.
• Generate or request certificates of insurance for new and existing customers
• Support franchise locations with back-office needs, including insurance documentation, contracts, and account administration
• Collaborate with cross-functional teams to ensure work is completed accurately and on time
• Prepare and analyze job reports for Finance and maintain accurate customer and order records.
• Create and maintain dashboards in Salesforce and SharePoint to support reporting and data visibility

Qualifications & Skills

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred
• Three or more years of customer service, account support, order processing, or related experience preferred
• Prior experience with Accounts Payable (AP) or Accounts Receivable (AR) preferred
• Excellent written and verbal communication skills, with a professional and customer-focused approach
• Strong interpersonal skills and the ability to build productive relationships with customers and colleagues
• Ability to organize and prioritize work, manage multiple assignments, and meet deadlines in a fast-paced environment
• High attention to detail and commitment to accuracy in customer records, orders, and reports
• Sound problem-solving skills and the ability to handle customer concerns with discretion and professionalism
• Ability to maintain confidentiality and appropriately manage sensitive business and customer information
• Proficiency with Microsoft Office applications, including Excel, and experience with Salesforce, SAP, SharePoint, Intacct, ticketing systems, or similar business platforms
• Ability to work independently and collaboratively as part of a cross-functional team

Why A-Gas?

Starting pay $23 and up based on expereince and skills. Other benefits include an annual bonus, medical, dental, vision, paid holidays, paid time off (PTO), 401(k), disability, life insurance, training initiatives, professional certifications, and tuition reimbursement.

This role is required to be on site in Bowling Green, Ohio. A-Gas may offer flexiblity for hybrid work after training period has concluded, the manager will confirm all hybrid schedule approvals.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran status.