Processing & Support Representative

iGas USA, Inc.; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

iGas USA, Inc. is seeking a highly organized Processing & Support Representative to manage the full order lifecycle, resolve issues, and coordinate across sales, logistics, warehouse, and operations.

You will be the primary contact for customers and internal teams to ensure accurate orders, timely shipments, and smooth fulfillment. The ideal candidate has strong problem-solving skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment while building lasting

Qualifications

• 3+ years in customer service, order management, or related roles.
• Organized, detail-oriented, and able to manage multiple priorities.
• Strong written and verbal communication skills.
• Experience with ERP/CRM systems.
• Proficiency with Microsoft Office applications.

Responsibilities

• Manage the complete order lifecycle from PO review through shipment and delivery.
• Review POs for accuracy and validate pricing before processing.
• Investigate and resolve order discrepancies, shortages, shipping issues, and incorrect deliveries.
• Identify pricing inconsistencies and place orders on hold until corrections are made to prevent fulfillment errors.
• Coordinate with all departments to ensure efficient order fulfillment.
• Process Sales Return Orders (SROs) and coordinate with internal departments.

Skills

Customer service

Organizational skills

Communication

Problem solving

Multi-tasking

Tools

ERP systems

CRM systems

MS Office

Job description

iGas USA is seeking a highly organized, customer-focused Processing & Support Representative to join our growing team. This position plays a critical role in supporting our customers, sales organization, and internal operations by managing the complete order lifecycle, resolving customer issues, coordinating cross-functional activities, and ensuring an exceptional customer experience. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced environment, and enjoys solving problems while building strong relationships with customers and internal teams.

Key Responsibilities:

• Manage the complete order lifecycle from purchase order review through shipment and delivery.
• Review purchase orders for accuracy and validate pricing before order processing.
• Investigate and resolve order discrepancies, shortages, shipping issues, and incorrect deliveries.
• Identify pricing inconsistencies and place orders on hold until corrections are made to prevent fulfillment errors.
• Coordinate with all departments to ensure efficient order fulfillment.

Customer Account Administration

• Process Sales Return Orders (SROs), including return eligibility review, documentation, and coordination with internal departments.
• Support reclaim program customers by responding to inquiries, coordinating service requests, and managing account communications.
• Assist with new customer onboarding by distributing and collecting required account documentation, including credit applications, W-9s, and account setup forms.
• Coordinate with the credit department to activate new customer accounts.

Customer Service & Account Support

• Serve as a primary point of contact for customer inquiries regarding orders, shipments, product information, and delivery.
• Provide timely updates on order status, shipment tracking, and delivery schedules.
• Deliver exceptional post-sale support to ensure customer satisfaction and long-term relationships.
• Support customers with product documentation and information to assist purchasing decisions.
• Manage inbound customer service and sales communications while ensuring prompt response and issue resolution.
• Serve as the in-office support contact for traveling sales representatives by assisting customers with pricing, order status, documentation, and account support.

Cross-Functional Collaboration

• Serve as an escalation point for complex customer and order-related issues.
• Coordinate resolutions across sales, logistics, warehouse, operations, credit, and transportation teams.
• Maintain accurate customer records and documentation within the ERP/CRM system.
• Build strong working relationships across departments to ensure seamless customer support.

Qualifications

Required

• 3+ years of experience in customer service, customer support, inside sales support, order management, or account coordination.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and customer conflict resolution skills.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Experience working within ERP or CRM systems.

Preferred

• Experience using Microsoft Business Central or an ERP system.
• Experience using Salesforce or a CRM platform.
• Experience supporting B2B customers in manufacturing, distribution, industrial, or wholesale environments.
• Knowledge of shipping, logistics, or supply chain operations.

What We're Looking For

We're looking for someone who is dependable, customer-focused, and takes pride in delivering outstanding service. The successful candidate enjoys working collaboratively, communicating with customers, solving problems, and helping the organization operate efficiently while supporting company growth.

If you thrive in a dynamic environment where every day brings new opportunities to help customers and support a growing business, we'd love to hear from you.