Customer Solutions & Orders Specialist — Flexible Hours

Linde plc; Maplewood Park (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Linde Gas & Equipment Inc. is seeking a customer service/sales specialist in Illinois to maintain relationships with regional customers and support the outside sales team.

You will process orders, confirm shipments, handle cancellations, and provide quotes within set pricing guidelines. Your role requires 2–4 years in customer service or in-store sales, knowledge of specialty gases and related products, and strong communication skills.

Qualifications

• High school diploma required; college or equivalent experience preferred.
• 2–4 years of customer service or in-store sales experience.
• Industry experience with knowledge of products such as hardgoods, welding supplies, industrial gas, specialty gas, and medical gas is required.
• Hands-on experience in Specialty Gas/Hydrocarbon industries is required.
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes.
• Excellent verbal and written communication skills.
• Ability to work independently and be self-motivated and work flexible hours.

Responsibilities

• You will maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues.
• Process sales orders and changes, confirm shipment/delivery dates, and handle cancellations.
• Provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines.
• Build and maintain effective working relationships with all internal Lindecustomers, meeting call center performance metrics.

Skills

Customer service

In-store sales

Industry knowledge

Computer skills

Verbal and written communication

Education

High school diploma

College experience preferred

Tools

Microsoft Office

Lotus Notes

Job description

Linde Gas & Equipment Inc. is seeking a customer service/sales specialist in Illinois to maintain relationships with regional customers and support the outside sales team.

You will process orders, confirm shipments, handle cancellations, and provide quotes within set pricing guidelines. Your role requires 2–4 years in customer service or in-store sales, knowledge of specialty gases and related products, and strong communication skills.