Order & Invoicing Specialist

Jotun Thailand Ltd.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off

11 holidays

14 weeks paid maternity leave or 2 wks

Paid caregiver leave

Bonus eligibility

Job summary

Jotun Paints Inc. in Houston, TX is seeking a Customer Service Executive to manage customer orders, invoicing, and complaints while coordinating with Sales and Supply Chain for a seamless customer journey.

The role requires a Bachelor’s degree in a related field, experience in customer service, and strong communication and Excel skills. The team offers a supportive environment with opportunities for professional growth.

Qualifications

• Experience in customer service, order management, or a similar operations role.

Responsibilities

• Process and coordinate orders across operations to ensure efficient customer service.
• Accurate invoicing and adherence to Jotun procedures and local laws.
• Coordinate activities within Customer Service to ensure prompt order processing.
• Handle customer complaints with investigation tasks and proper notes.
• Respond to inquiries via email, phone, or in person in a timely, professional manner.
• Work with Sales, Supply Chain, Operations, and Logistics to ensure a seamless customer journey.

Skills

Customer service

Order management

Sales support

Invoicing

ERP systems

Excel

Communication

Attention to detail

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

ERP systems

Job description

Jotun Paints Inc. in Houston, TX is seeking a Customer Service Executive to manage customer orders, invoicing, and complaints while coordinating with Sales and Supply Chain for a seamless customer journey.

The role requires a Bachelor’s degree in a related field, experience in customer service, and strong communication and Excel skills. The team offers a supportive environment with opportunities for professional growth.