Customer Experience & Order Fulfillment Lead

Jotun; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Holidays

Maternity/paternity leave

Caregiver leave

Bonus eligibility

Jotun Academy

Career development

Team activities

Job summary

Jotun Paints Inc. in Houston seeks a Customer Service Executive to be a key contact for customers and internal teams, ensuring smooth order processing, invoicing, complaint handling, and on-time delivery coordination.

You will collaborate with Sales, Supply Chain, Operations, and Logistics to deliver an excellent customer journey, resolve issues promptly, and maintain high satisfaction. A Bachelor's degree and ERP experience are preferred.

Qualifications

• Experience in customer service, order management, sales support, or a similar operational role.
• Experience working with ERP systems and customer order processing.
• Strong administrative and organizational skills with high attention to detail.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.

Responsibilities

• Execute customer orders by coordinating with operations for order processing and delivery.
• Invoicing of customers’ orders accurately and in line with procedures.
• Coordinate activities within Customer Service to ensure prompt processing.
• Follow up on customer complaints with investigations and credit notes when needed.
• Respond to inquiries via email, phone, or in person courteously.
• Handle complaints by understanding issues and offering solutions.
• Verify and review prices with purchase orders.
• Communicate with sales and customers to confirm details and resolve inconsistencies.
• Monitor daily order follow-up and adjust dates to maintain backlog and OTIF.
• Process approved returns and create credit notes as required.

Skills

Customer service

Order management

ERP systems

Administrative skills

Attention to detail

Invoicing

Excel

Communication skills

Education

Bachelor’s degree in related field

Tools

ERP software

Job description

Jotun Paints Inc. in Houston seeks a Customer Service Executive to be a key contact for customers and internal teams, ensuring smooth order processing, invoicing, complaint handling, and on-time delivery coordination.

You will collaborate with Sales, Supply Chain, Operations, and Logistics to deliver an excellent customer journey, resolve issues promptly, and maintain high satisfaction. A Bachelor's degree and ERP experience are preferred.