Order & Guest Experience Specialist

Food Provisions LLC; Key Biscayne (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Free daily meal during your shift

Health, dental, and vision insurance

401(k) retirement plan with company be

Toll reimbursement

Employee discount

Growth opportunities

Job summary

Food Provisions LLC is seeking a full-time Order & Guest Service Associate to manage customer orders across in-store, phone, online, pickup, and catering channels. You will enter orders, confirm modifications, coordinate with production and service teams, track progress, verify accuracy, and ensure timely pickup and handoff.

This role emphasizes clear communication, attention to detail, and the ability to juggle multiple orders in a fast-paced environment.

Qualifications

• Must be available to work a full-time rotating schedule, including opening, mid, and closing shifts, weekends, holidays, and peak periods based on business needs.
• Previous experience as an Order Specialist, Order Coordinator, Order Entry Specialist, Customer Service Representative, Retail Associate, Fulfillment Associate, or similar grocery, food-service, hospitality, or customer-service position preferred.
• Ability to receive and accurately process customer orders from in-store, phone, email, website, and approved third-party platforms.
• Comfortable using POS systems, phones, email, online-order platforms, and digital tools; experience with Odoo or another order-management system preferred.
• Ability to verify customer information, products, quantities, prices, substitutions, special instructions, pickup or delivery details, and payment status before finalizing orders.
• Strong organization and attention to detail with the ability to monitor multiple active orders and follow through until completion.
• Ability to communicate clearly with customers and internal departments, including Kitchen, Deli, Bakery, Grocery, Produce, Cashiers, and Delivery.
• Able to verify completed orders for correct items, quantities, packaging, labeling, presentation, and supporting documentation before customer handoff.
• Strong customer-service and problem-solving skills with the ability to provide professional updates regarding order status, substitutions, delays, modifications, or other order concerns.
• Ability to work independently while collaborating effectively with multiple departments in a fast-paced environment.
• Willingness to assist with order pickup, bagging, register coverage, opening, closing, and general Front-End support as needed.
• Able to stand for extended periods and lift up to 30 lbs.
• Bilingual English and Spanish preferred, but not required.

Skills

Customer service

Order processing

Attention to detail

Communication

Multitasking

Teamwork

Bilingual English-Spanish

Tools

Odoo

POS systems

Job description

Food Provisions LLC is seeking a full-time Order & Guest Service Associate to manage customer orders across in-store, phone, online, pickup, and catering channels. You will enter orders, confirm modifications, coordinate with production and service teams, track progress, verify accuracy, and ensure timely pickup and handoff.

This role emphasizes clear communication, attention to detail, and the ability to juggle multiple orders in a fast-paced environment.