Order & Guest Experience Specialist

The Golden Hog; Key Biscayne (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Free daily meal during your shift

Health, dental, and vision insurance

401(k) retirement plan with company mа

Toll reimbursement

Employee discount

Growth opportunities

Job summary

The Golden Hog is seeking a full-time Order & Guest Service Associate to provide friendly customer service while receiving and coordinating orders placed in-store, by phone, online, or via catering requests. This role emphasizes accurate entry, verification of details, coordinating with production and service teams, and ensuring timely pickup.

You will assist with checkout, answer questions, and perform front-end duties as needed; bilingual English/Spanish preferred but not required.

Qualifications

• Must be available to work a full-time rotating schedule, including opening, mid, and closing shifts.
• Previous experience in order-related roles or customer service preferred.
• Ability to process orders from in-store, phone, email, website, and third-party platforms.
• Experience with POS systems or order-management tools (Odoo preferred).
• Verify orders for accuracy before finalizing and handoff.
• Strong organization, detail orientation, and communication with multiple departments.
• Willing to assist with pickup, bagging, and general Front-End support.
• Bilingual English and Spanish preferred, but not required.

Responsibilities

• Enter order details accurately and confirm modifications.
• Coordinate with production and service teams to track order progress.
• Verify accuracy, packaging, and handoff for timely pickups.
• Assist customers with order questions, checkout, and front-end needs.
• Support with order pickup, bagging, and register coverage as needed.

Skills

Customer Service & Guest Experience

Order Processing & Accuracy

Organization & Attention to Detail

Communication & Follow-Up

Multitasking & Sense of Urgency

Teamwork & Problem Solving

Tools

POS systems

Odoo

Job description

The Golden Hog is seeking a full-time Order & Guest Service Associate to provide friendly customer service while receiving and coordinating orders placed in-store, by phone, online, or via catering requests. This role emphasizes accurate entry, verification of details, coordinating with production and service teams, and ensuring timely pickup.

You will assist with checkout, answer questions, and perform front-end duties as needed; bilingual English/Spanish preferred but not required.