Order Fulfillment & Issue-Resolution Specialist – On-Site

A-Line Staffing Solutions LLC; Vernon Hills (IL); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with company match

Job summary

A-Line Staffing is seeking a motivated Customer Order Management Representative to support expediting and issue resolution across multiple systems. This contract-to-hire role is based on-site in Vernon Hills, IL, with 40 hours per week and a pay rate of $26.39 per hour.

The role involves coordinating resolution with internal sources, maintaining strong customer communication, and guiding customers with available tools and options.

Qualifications

• High School Diploma or GED required.
• Experience in order or supply management preferred.
• Strong communication and organizational skills.

Responsibilities

• Expedite customer orders and support on-time fulfillment through issue resolution and coordination.
• Research and resolve routine order issues/disputes with moderate supervision.
• Coordinate problem resolution with alternate internal sources as needed.
• Communicate with customers and offer alternatives based on available tools and information.
• Interpret and apply system knowledge to manage customer requests.
• Work within multiple software systems (Excel, SAP, and reporting tools such as Power BI).
• Maintain strong organization and communication while supporting daily operational needs.

Skills

Strong communication

Organization

Education

High School Diploma or GED

Tools

Excel

SAP

Power BI

Job description

A-Line Staffing is seeking a motivated Customer Order Management Representative to support expediting and issue resolution across multiple systems. This contract-to-hire role is based on-site in Vernon Hills, IL, with 40 hours per week and a pay rate of $26.39 per hour.

The role involves coordinating resolution with internal sources, maintaining strong customer communication, and guiding customers with available tools and options.