Order Fulfillment & Customer Success Specialist

YAMAMOTO OF ORIENT INC; Pomona (CA); Remote; USD 33,000 - 36,000; Part time

Job summary

Yamamotoyama USA is seeking a Customer Collaboration Associate to manage the sales order lifecycle, ensuring data quality from reception to execution. You will work with Sales, Operations, Warehousing, and Transport to deliver accurate, on-time orders and a premium customer experience.

The role emphasizes EDI processes, Excel proficiency, and strong communication. Remote home-office work with occasional travel is expected; salary is hourly and part-time seasonal.

Qualifications

• Bachelor’s degree in business, communication, or related field preferred.
• 3-4 years’ experience in a customer service role, preferably in CPG.
• Sage X3 experience is a plus.
• Ability to travel 5%-10% of the time.

Responsibilities

• Act as the primary interface to customers to ensure accurate, in-full and on-time fulfillment and delivery of customer orders with correct pricing.
• Accurately review, interpret and process purchase orders received from customers in a timely manner.
• Investigate and resolve problems and complaints of varying complexity regarding fulfillment (inventory issues, late shipments, missed appointments, etc)
• Build collaborative relationships and trust with customer accounts through proactive and open communication.
• Analyze data, compile and generate reports related to the status of orders, inventory, and monthly sales (includes cut reports)
• Contact customers concerning changes or delays in shipment and provide accurate delivery dates
• Answer and respond to daily correspondence, inbound calls, and emails from customers and cross-functional teams
• Collaborate with Operations to maximize fill rates; collaborate with warehouse and transportation to set shipment priorities
• Coordinate with Customer Development and internal teams to communicate challenges and resolutions to orders

Skills

Stakeholder management

Data driven

Relationships builder

Process improvement

Exceptional communication

ERP systems

Microsoft Excel

PowerPoint

Problem solving

Time management

Education

Bachelor’s degree preferred

Tools

Sage X3

Job description

Yamamotoyama USA is seeking a Customer Collaboration Associate to manage the sales order lifecycle, ensuring data quality from reception to execution. You will work with Sales, Operations, Warehousing, and Transport to deliver accurate, on-time orders and a premium customer experience.

The role emphasizes EDI processes, Excel proficiency, and strong communication. Remote home-office work with occasional travel is expected; salary is hourly and part-time seasonal.